Head Of Product Management Energy Solutions
Current• Led the optimization of the energy retail customer journey, resulting in a 14-percentage point increase in customer satisfaction and a significant boost in retention rate.• Guided the team in the development of Elli’s first dynamic tariff and coordinated the tariff ‘s integration into Elli’s new smart charging / home energy app. • Developed business cases for strategic partnerships (e.g. white-labels), sales channels and new products to assure the profitability of the energy… Show more • Led the optimization of the energy retail customer journey, resulting in a 14-percentage point increase in customer satisfaction and a significant boost in retention rate.• Guided the team in the development of Elli’s first dynamic tariff and coordinated the tariff ‘s integration into Elli’s new smart charging / home energy app. • Developed business cases for strategic partnerships (e.g. white-labels), sales channels and new products to assure the profitability of the energy business.• Conducted market analysis on topics such as smart energy (smart charging, HEMS) and translated trends into a roadmap to build a path towards a strong market position. Show less