Constantine Boulos Email & Phone Number

Ortonville, Michigan, United States

Auburn Hills, Michigan, United States

Conducted studies validating proper part capacity requirements for vehicle production plans to avoid plant shutdowns• Covered part capacity volume requirements for high-visibility RAM light-duty/heavy-duty truck programs • Executed program bulletin studies analyzing supplier capacity opportunities for initiatives related to market demand, brand strategy, vehicle buzz models, complexity/total cost reduction, and launch readiness• Interfaced with internal/external partners to analyze, assess and strategize resolution to supplier capacity risks• Developed and presented business cases securing funding approvals for capacity uplifts• Validated part volume requirements to aid Purchasing organization in part sourcing initiatives

Auburn Hills, Michigan, United States

Ensured suppliers allocated the proper service capacity to support aftersales supply chain for production-shared parts• Defined service capacity requirements through production mix-change studies, supplier capacity uplift requests, part shortfall mitigation and proactive risk identification• Identified and led integration initiatives promoting service requirement inclusion in production processes• Challenged suppliers and assembly plants to prioritize customer vehicle offroad and backorder cases during periods of production plant downtime

Auburn Hills, Michigan

Managed internal and external technology partners developing industry-leading dealership service applications• Drove system and user-interface changes enhancing the customer experience and dealership processes• Engaged with national business center personnel to handle dealer inquiries, escalations and troubleshooting• Communicated development status, conducted field awareness training and coordinated dealer forums and conferences to educate stakeholders on program enhancements and timing• Oversaw development of Salesforce dashboard to track and manage program KPIs and metrics

Auburn Hills, Michigan

Oversaw internal team focused on developing service/supplier bill of material and spare parts catalog applications• Successfully implemented an integrated catalog authoring system in FCA US aligning with other regions• Developed and instructed user-training modules for system enhancements and new system implementation• Represented FCA US in global integration initiatives relative to catalog authoring and viewing applications• Identified, implemented, and benchmarked parts catalog enhancements improving customer satisfaction• Promoted revenue-generating products and catalog data transmission to third-party vendors for after-market use

Center Line, Michigan

Led domestic and international business units driving FCA US service part readiness for imported new model launches• Covered spare part launch readiness for Fiat 124 Spider and Alfa Romeo 4C/Giulia/Stelvio programs• Developed activity-based tracking tools monitoring supply chain functions to ensure spare part availability at defined launch dates; resulted in ~17% increase of part availability at launch• Established standardized, market-unique, program timing to support domestic and international launches• Facilitated global new model planning meetings with various supply chain organizations and key stakeholders

Center Line, Mi

Managed and executed IT projects for Service Bill of Material systems – business case to implementation• Championed FCA US LLC system enhancements to accommodate and translate cross-regional technical data, resulting in accurate, on-time releasing of service parts and catalogs to support joint-venture vehicle launches• Led cross-functional global workshops resulting in gap closures and overall system convergence strategies • Defined cross-functional accessory part setup methodology/processes ensuring part availability for vehicle launch• Successfully introduced new logic integrating Magneti Marelli All Makes parts into Mopar systems

Auburn Hills, Mi

• Authored spare parts catalogs in accordance with FCA US LLC standards and practices• Utilized CATIA/Teamcenter CAD software aiding in catalog illustration and vehicle-specific parts list development• Executed catalog quality checks resulting in the discovery and resolution of cataloging errors, decreasing dealer inquiries by 6%

Auburn Hills, Mi

Responsible for miscellaneous departmental projects to better support functions of Technical Service Operations’ Parts Technical Development Team. Projects varied from catalog quality tracking to supplier part release analysis for seat components.•Established a Microsoft Access-driven database to track changes and corrections to published parts catalogs that aided in highlighting weaknesses and areas of improvement in catalog development•Worked in collaboration with quality team to incorporate a functioning departmental SharePoint site