Parminder Singh Email & Phone Number

Paraparaumu, Nz

Kapiti Coast, Wellington Region, New Zealand

• Prospecting for potential new clients for cloud-based solutions including Unified Communications (UCaaS) with VoIP integration.• Promoting the company's products such as Internet of Things (IoT) to help clients become more productive and sustainable. • Identifying areas for improvement, and recommending a customized suite of solutions, including TaaS (Telecommunication as a Service).• Offering secure connectivity with Dedicated Internet Access (DIA) and advanced network security with firewalls.• Building long-term relationships with new and existing customers by developing strategic growth plans to achieve their business objectives.• Managing and retaining relationships with existing clients and Increasing client base.• Arranging business meetings with prospective clients and existing clients for quarterly business reviews. • Providing trustworthy feedback and after-sales support.

New Plymouth, Taranaki, New Zealand

• Selling information and communication technology (ICT) solutions to existing SME base to maintain and expand revenue.• Working on KPI’s (rNPS, revenue, margin and coverage of customers out of contact)• Responding to and resolving account queries by various channels.• Using Salesforce to track and update I.T. opportunities.• Administrative duties, such as tracking stock-in/stock out, transferring and invoicing within the region. • Assisting walk-in customers and searching for potential leads, organizing meetings with prospects and monitoring call flow.• Increasing mobile market share by responding to RFP’s.• Customer-centric, understanding customer pain areas and providing solutions accordingly.

Palmerston North, Wanganui-Manawatu, New Zealand

• Blending with companies requirements and operating from various touch points in store, online, or even in-home• Contributing to the store's set target by focusing on sales while providing world-class customer services.• Resolving customer issues through investigation, troubleshooting, and escalation.• Constantly enhancing system and product knowledge through various modules.• Meeting KPI’s such as NPS, Margin and New connection with the sales objections on an intraday basis.

Takapuna, Auckland, New Zealand

• Sell-convert sales leads to maximize sales revenue growth for the DRTV sales.• Ensuring delivering, compliance and customer critical attributes during the conversation.• Meeting KPI’s such as Conversion, Upsells and Full payment with the sales objections on an intraday basis.• Consistently exhibit key behaviors in the performance of the sales role.• Bring sales opportunities and issues to closure.• Effectively usage of all the information and resources to come up with a solution to potential objections raised.• Recognizing the need of others and exhibits compassion with customers and people around them.• Responsive to meet customer’s needs and demands by promptly handling objections with tact, diplomacy and confidence.

Auckland, New Zealand

• Providing L1 and L2 support, including procedural documentation and relevant reports.• Greeting and helping the walk-in customer with troubleshooting, faults and returns.• Dealing with customer escalations/serious incident cases and providing first call resolution on outbound calling, inbound call answering and emails.• Interacting not just external customers, but other departments and transport companies to get the desired customer outcome.• Helping clients understand the product and answering questions about their orders and troubleshooting.• Providing information to clients about products and services, take orders, and process returns.• Preparing process and training manuals for outsourced business.• Conducting refresher training for on-sit interns and off-shore business partners on high-value products.• Assisted in site visits, helped the technician install the given hardware and also contributed in the maintenance.

Auckland, New Zealand

* Helping customers understand the product and answering questions about their orders.* Providing information to customers about products and services, take orders, and process returns.

Auckland, New Zealand

• Assisting and generating commercial client’s sales by upselling on various products.• Finance audits and preparing report of the generated revenue.• Multi tasked between business development and administration work.• Analysis and stream-lining of commercial customers' contact network.• Tracking and assisting to customer enquirers and complaints on social media.• Assisting residential sales enquirers for Fibre, Wireless, VDSL, ADSL and Satellite internet.• Reviewing and refining of on-boarding procedures and training for new team members.

Chandigarh Area, India

• Coordinated between various departments in the company corresponding to the travel requirements of individuals, groups and businesses.• Conducted training of newly hired trainees on the geographical map of the United States & Asia, specifically Airports.• Organising airport en-route travel itineraries for the best possible price resulting in higher profit for the company.• On-demand assist to corporate/business clients on travel requirements for business meetings and events.• Managing roaster, daily sales target and refreshed training in absences of manager. • Contributing to achieving the set profit target by maintaining the quality of the work.

Chandigarh Area, India

• Interacting with customers as Higher Management Team, understanding customer’s needs and pain points.• Resolving the escalated cases where in customer is threatening to go consumer court and online consumer forums.• Attending the conference calls on new updates or product launched with clients and sharing the same information with other team members.• On demand services to customer by providing alternate hotel in sold out/denied check-in/stuck situations.• Providing new ideas to client who will help to improve the service or product that will reduce the count of complaints

Post Graduate, Business, Management, Marketing, And Related Support Services

Bachelor Of Arts - Ba, Communication, General