Parminder Singh Email & Phone Number

Lower Hutt, Nz

Wellington, New Zealand

Leadership Role. As a Leader, this role drives enterprise-wide assurance and risk reduction through strategic vision and collaborative expertise. It spearheads best practice management, Agile delivery methodologies, and automation to optimize daily operations. With a focus on coaching and guidance, it empowers assurance teams to adopt best practices and navigate complex contracts, commercial management, and financial decision-making. Additionally, this role oversee operations budget and financial management, ensuring alignment with business objectives and driving growth.

Wellington Region, New Zealand

- IT Operations Leadership- Enterprise IT Service Management- Budget Management- Contract and Commercial Management- Supplier Performance Management- IT Procurement Oversight- ITIL Process Management- Cloud Platform Management (AWS, Azure)- Legacy Platform Management (On-Prem)- IT Service Delivery Assurance- IT Environment Stability, Security, and Reliability

Wellington Region, New Zealand

Through my 16-month secondment, I developed a unique blend of skills and expertise in government enterprise operations and complex finance processes. My strengths lie in my ability to navigate organizational change, drive customer-centric solutions, and deliver enhanced service outcomes. I successfully supported customers during a transformative period, resulting in improved, cost-effective, and efficient Land services for New Zealanders. This experience has equipped me with valuable insights and knowledge, which I'm now excited to apply in my next role at LINZ, further solidifying my expertise in government operations and finance.

Wellington, New Zealand

Promotion to Operations Manager.

Wellington, New Zealand

Ensuring our clients experience a top class service delivery in Australia and New Zealand.

Wellington & Wairarapa, New Zealand

New Zealand

• Taking ownership of end-to-end service delivery• Acting as primary escalation point for internal teams and for the Client • Guiding and supporting multiple virtual delivery teams to deliver quality services outcomes• Guiding and mentoring onsite delivery teams to ensure exceptional client experience• Ensuring ongoing operational and contractual compliance• Ensuring project governance and transition to business as usual (BAU) • Advocating for both the company and the Client by embracing strong and trusting working relationships• Managing client contracts and exploring new and sustainable opportunities for growth • Identifying continuous service improvement• Conducting and reporting on regular internal and external service reviews• Effectively engaging with senior management, operational stakeholders (Executive Sponsor, sales and project teams), strategic partners, Vendor Manager, Procurement Manager, and Head of Finance• Technologies supported include: Telecommunications (Carrier); Call Center Solutions & IVR; Cisco (Network, Security, Telephony); Avaya (Voice); end-user computing (Microsoft products); TaaS; MSXX/Cloud; Security; Unified CommunicationsACHIEVEMENTS: (Detailed reference letters are available on request)- Retained a client who had intended to cancel services by improving on service delivery and repairing the overall client relationship. - Aligned internal operations to deliver the required services at a Client, thereby addressing the perception of poor service delivery at said Client.

Johannesburg Area, South Africa

• Overseeing a team of 22 (Operations Manager, Service Level Manager and Team Leads) • Supporting the strategic intent of the Service and Sales organisation, aligning service delivery operations supplied to a client, and ensuring operational delivery consistency and account longevity• Managing a portfolio of services including: Enterprise Services; Telecommunications; CIS: Call Center and Recording solutions; Interactive Media and Converge communication, Unified Communication; Networks and Security; and Managed Services• Acting as a Trusted Advisor• Ensuring the delivery of projects to deliver the contracted baseline timeously within defined parameters• Creating policies and processes to enhance the operational delivery into client environments• Revising operational delivery methods to ensure a proactive approach to client delivery • Compilation and delivery of service reports on a regular basis incl. problem management and reportingACHIEVEMENTS:- Contributed to revenue growth from ZAR 120 Million in 2012 to ZAR 429 Million in 2016- Identified service delivery gaps and enhanced delivery as per contractual obligation- Increased professional services and product revenue by the retention of services contracts- Gained the trust of internal stakeholders and clients, which built strategic relationships and contributed to the achievement of future goals- Selected as Member of Leadership Forum since 2014 at Dimension Data- Selected as a member of Key Talent Community at Dimension Data since 2014

South Africa

• Overseeing large retail, banking sector, OEM’s (Dell & HP) & public sector clients • Acting as a Trusted Advisor• Aligning IT needs to strategic and operational objectives, ensuring cost effective solutions and managing the portfolio’s profitability• Managing contract, price and CPI negotiations• Managing infrastructure & operational deliveries• Performing IT analysis and business case development for process improvement• Providing functional expertise and best practice guidance• Maintaining a deep understanding of the customer environment, deploying solutions to solve problems• Optimising delivery and financial performance of teams to reach and exceed the company targets• Attending service delivery meetings with decision makers to ensure healthy relationships• Preparing budgets, analysing variances and establishing recovery plans• Conducting interviews• Facilitating tender/RFP processesACHIEVEMENTS:- Built solid relationships with key personnel’s within the banks, retail, and public sector - Expanded revenue of ZAR 9 million from Nedbank for HP care packs complete solution- Secured various projects with Nedbank, McDonald’s and Spar worth ZAR 3.6 million per year- Sold a PR4 printer to Nedbank worth ZAR 500,000- Renewed several contracts within client portfolio- Increased profitability of accounts and improved SLA & internal processes- Nominated and awarded for meeting the company’s goals and minimising risk

South Africa

• Building relationships with key clients • Managing contract, price and CPI negotiations• Managing resources allocated to a client for quality delivery and risk management• Ensuring service delivery to client as per SLA agreements• Ensuring processes are adhered to and improving to suit current and future requirements• Project managing new initiatives• Budget planning, forecasting, variance analysis & profitability management• Conducting corporate seminars and client orientation for thorough requirements gathering• Attending service level meetings with key customers• Contributing to the strategic direction of the company through client retention and growthACHIEVEMENTS:- Increased profitability on Afrox from 51% to 65% from October 2007 to Feb 2008.

India