Brian Johnson

Brian Johnson Email and Phone Number

Global Support Manager at Comfy • Siemens @ Comfy
Seattle, WA, US
Brian Johnson's Location
Seattle, Washington, United States, United States
Brian Johnson's Contact Details

Brian Johnson work email

Brian Johnson personal email

About Brian Johnson

Turning blue-sky ideas into plans, building engaged teams who drive plans into production.I lead people working with the technologies and platforms that drive the Internet. As a Sr. Customer Care and Support Operations leader in the high-growth Cloud and SaaS industries, I bring ease of use and clarity to Customers who depend upon Cloud and SaaS solutions. From turn-around situations to leading new initiatives, I specialize in building Customer-Centered Support organizations and optimizing operations for scale. I deliver top results at the juncture where people and technology meet. Tech• AWS Cloud Practitioner* JIRA Administration (including Service Desk, Confluence, Status.io)* ITIL: Foundation Certificate in IT Service Management* Linux: Comfortable at the Command Line* Scaling 24x7 Support Operations* CSS, HTML5, JavaScript debugging* Incident Management * Hosting Tools: Splunk, PaperTrail, Nagios, Pingdom (numerous 3rd party tools)* Google Analytics certificationProcess• Customer Onboarding // Total Customer Experience Process Mapping• Development of Operational OKRs, KPI, SLA’s, Metrics, and Dashboards• Customer Contact Analysis // Forecasting• Operational Excellence: DMAIC, Lean Sigma, Kaizen, Gemba and Continuous Process Improvement.• SCRUM // AGILE Software Development practices // SDLC* Offshore / Vendor ManagementPeople Management• Net Promoter Score NPS (Relational and Transactional)• Leading Change• Business Case Development and Analysis• Employee Engagement / Turn-Around situations• Team Management / Servant Leadership* Gallup Strengths-based LeadershipTop 10 Gallup Strengths: Strategic - Learner - Activator - Arranger - Individualization - Intellection - Belief - Woo - Maximizer - Developer

Brian Johnson's Current Company Details
Comfy

Comfy

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Global Support Manager at Comfy • Siemens
Seattle, WA, US
Website:
enlightedinc.com
Employees:
171
Brian Johnson Work Experience Details
  • Comfy
    Global Support Manager At Comfy • Siemens
    Comfy
    Seattle, Wa, Us
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  • Comfy
    Global Support Manager At Comfy • Siemens
    Comfy Feb 2020 - Present
    Oakland, Ca, Us
    Comfy is a smart building solution provider on a mission to create exceptional workplace experiences. Living at the nexus of the digital world and physical space, our team builds unconventional software solutions for everyone—from the people who operate the building to the people who fill it.
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  • Tableau Software
    Technical Support Manager
    Tableau Software Jun 2019 - Jan 2020
    Seattle, Wa, Us
    View
  • Sinclair Broadcast Group
    Web Operations Support, Senior Manager
    Sinclair Broadcast Group Jan 2017 - May 2019
    Cockeysville, Maryland, Us
    My mission at Sinclair Digital is to build and lead a high-powered team of technical support admins and front end developers, who serve the digital content publishers for News, Entertainment, and Branded websites. We focus on scaling support of 200+ websites, live-streaming, mobile apps, OTT, and the Sinclair Digital software development process.We prioritize: 1) Customers 2) Team 3) Get Better -- guided by the north star: "Be Helpful. All ways."
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  • Sinclair Broadcast Group
    Web Operations Manager
    Sinclair Broadcast Group Dec 2015 - Jan 2017
    Cockeysville, Maryland, Us
    My mission at Sinclair Digital is to build and lead a support organization, and scale operations for a 24x7 News and SaaS driven world. We deliver best in class help for professional news publishers and digital content creators across the US. Formed ~ 2 years ago, the objective of Sinclair Digital is to deliver leading digital brands on every platform (Web, App, Livestreaming, and OTT). We are a Seattle based agile product development group working to transform content delivery. We're hiring.
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  • Amazon Local
    Operations Manager
    Amazon Local Feb 2015 - Dec 2015
    Seattle, Wa, Us
    Leading a support team comprised of Support Associates, Product Specialists, and Team Leads supporting businesses using the Amazon Local platform. Amazon Local business unit closed December 2015.
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  • Topcoder
    Manager Of Customer Success
    Topcoder Oct 2013 - Feb 2015
    Bay Area/Global, Us
    Crowdsourcing Design and Development coachI help enterprise customers get the best out of crowdsourcing software development projects: Innovation, Proof of Concept, UI/UX, Application Development, Mobile iOS/Android, Bug Fix, and Product Launches. Customers include: ebay Inc, HP, DocuSign, Smartsheet.Topcoder™, Appirio’s crowdsourcing development platform, matches companies with on-demand access to a worldwide community of over 700,000 designers, developers and data science experts.Topcoder incorporates a community competition and peer-review model that reduces development costs and drives innovation by ensuring the best solutions rise to the top.Web: https://www.topcoder.com
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  • Blue Box
    Director Of Client Services
    Blue Box Jul 2012 - Sep 2013
    Building and scaling a world-class 24x7 support team of cloud hosting System Administrators, Implementation Engineers, and Technical Account Managers to support 3x revenue growth. Defined and Implemented the following:* Operational KPI measures* SLA and Value Chain definition* Total Customer Experience processes* ITIL - workflow best practices* Incident Management / Escalation Process* Continuous Process Improvement initiatives* Team Management / Servant LeadershipSeries A funding: Voyager Capital, Founder Collective
  • Rackspace
    Technical Support Manager - International
    Rackspace Apr 2010 - Jul 2012
    San Antonio, Texas, Us
    Heading up a team of Linux and Windows System Administrator ninja's, scaling a support model that follows the sun, while delivering Fanatical Support to Rackspace customers in UK, Europe, India, Asia Pacific, Hong Kong, and Australia.
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  • Rackspace
    Program Manager - Support Operations
    Rackspace May 2007 - Apr 2010
    San Antonio, Texas, Us
    Program Manager for the following objectives:* Segment Value proposition* Supportability and Spheres of Support* Service Level Offerings* Enterprise Knowledge Base* Ticket Resolution Codes* New Product Implementation* SMB Product Portfolio - post launch maintenanceSkills* Customer Service Evangelist* Total Customer Experience Process * Program Management* Project Management * Business Case Development and Analysis* Management of cross functional technical project teams * ITIL* Process Design / Lean Six Sigma* Change Management - Leading Change* Product Development Life Cycle* Product Proposal, Design, Build, QC, Launch, Maintenance, and EOL
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  • Rackspace
    Senior Account Manager
    Rackspace Aug 2005 - May 2007
    San Antonio, Texas, Us
    Empowered to deliver world class support for a $600,000 book of SMB business - focused upon delivering tools, resources, and expertise that enabled customer success. Creating top notch customer experiences and an army of customer promoters.
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  • Utsa
    Web Admin
    Utsa Apr 2004 - Aug 2005
    San Antonio, Tx, Us
    * Website Administrator* Website planning, design, build, testing, implementation* Feature requests and bug fixes* Email campaigns and branding* Targeted Event Marketing for employers and career counselors* Support for Career Counselors
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  • Stracon - Superpc Memory
    Support - Team Lead
    Stracon - Superpc Memory Jan 2000 - Dec 2002
    * Providing world-class Customer Support* Sourcing specialist / Manage $500,000 credit terms with vendors (Taiwan / Mtn. View)* Semi-conductor memory procurement / processes* Setup RMA processes* CRM migration
  • The Gambrinus Company
    Help Desk Admin
    The Gambrinus Company 1998 - 2000
    San Antonio, Tx, Us
    Setup of Internal Helpdesk functions:Support 140 fields Sales RepsInternal Desktop / Network / Applications Support
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Brian Johnson Skills

Cloud Computing Saas Enterprise Software Cross Functional Team Leadership Management Leadership Itil Start Ups Team Leadership Linux System Administration Team Management Virtualization Strategy Windows Data Center Customer Service Networking Project Management Program Management Managed Services Web Hosting Change Management Servers Training Servant Leadership Crm Technical Support Disaster Recovery Dns Pmp Integration Lamp Vendor Management System Deployment Apache It Management Analysis Security Strategic Planning It Operations Sdlc Redhat Server Architecture Storage High Availability Managed Hosting Operations Red Hat Linux Professional Services

Brian Johnson Education Details

  • The University Of Texas At San Antonio
    The University Of Texas At San Antonio
    Economics
  • Golden High School - Golden Colorado
    Golden High School - Golden Colorado
    Ap Coursework

Frequently Asked Questions about Brian Johnson

What company does Brian Johnson work for?

Brian Johnson works for Comfy

What is Brian Johnson's role at the current company?

Brian Johnson's current role is Global Support Manager at Comfy • Siemens.

What is Brian Johnson's email address?

Brian Johnson's email address is co****@****ail.com

What is Brian Johnson's direct phone number?

Brian Johnson's direct phone number is +120691*****

What schools did Brian Johnson attend?

Brian Johnson attended The University Of Texas At San Antonio, Golden High School - Golden Colorado.

What are some of Brian Johnson's interests?

Brian Johnson has interest in Start Ups, Children, Cloud, Economic Empowerment, Go 'hawks, Life Long Learning, Environment, Education, Nps, Science And Technology.

What skills is Brian Johnson known for?

Brian Johnson has skills like Cloud Computing, Saas, Enterprise Software, Cross Functional Team Leadership, Management, Leadership, Itil, Start Ups, Team Leadership, Linux, System Administration, Team Management.

Who are Brian Johnson's colleagues?

Brian Johnson's colleagues are Bobby Kirby, Varini Ananthalakshmi M C, Loganesan M, Leticia Anima, Joaquin Ibarra, Antony Baskar A., Rob Groff.

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