*Successfully supervised associates to upsold, suggestive sold and situationally sold relevant products and services.*fostered daily revenue of 70-100 thousand dhirams on an average. *Monitored guest satisfaction and responded to guest complaints in a very quick and effective manner. *Increased customer engagement 3% on company social media accounts through Interactive promotions and employee development.*Coordinated with hostesses for daily reservations and promotions. *Captained 32 Service associates ensuring a Next-Level service experience from the pre-arrival to farewell of the guests.*Conducted daily trainings, briefing and debriefing. *Assisted in associates’ development, inducted new colleagues. *Resolved staff conflict being a Departmental trainer.*Constrained expenses through maintaining correct order supplies.*Monitored variances and implemented corrective actions on proper inventory, breakage checklist.*Compiled with Dubai Municipality’s standard of procedure as a PIC of the outlet. *Inspected daily, weekly and monthly cleaning checklists to maintain clean, hygienic and safe working environment.

*Ensured smooth operation through proper miss en place, organized stations, maintained backup, gathered knowledge of bookings, promotions, billing procedures.*Inspected and rectified grooming of staffs and ensured staffs are working as a team to ensure optimum service.*Completed opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspected storage areas for organization, use of FIFO, and cleanliness.*Followed all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

*Provided exceptional guest experience to drive sales and retain existing customers.*Engaged with guests to drive customer satisfaction and overachieved the target of guests satisfaction survey.*Handled and resolved customer inquires and complaints effectively and communicated with team for future references.

*Acquired proper knowledge of all aspects restaurant management to learn, improve, grow and develop a impeccable career.*Took guests’ orders, made menu recommendations, answered questions and shared additional information with restaurant patrons.*Ensured the food order is made correctly by kitchen staff and looks presentable for guests.

*Generate sales leads.*Identify and assess customers’ needs to achieve satisfaction.*Build sustainable relationships and trust with customer accounts through open and interactive communication.*Meet personal/customer service team sales targets and call handling quotas