Sarah Young Email & Phone Number

I authored the reports that were submitted to Financial Regulator, Ofwat, by the company's independent Customer Challenge Group (known locally as the 'Water Forum'), as part of the regulatory review processes (PR19 and PR24). I also develop other communications for the group, such as position papers, statements, the quarterly journal and the like. The key.

I'm a freelance consultant working on bidding/tenders, business planning and other communication-related projects and assignments - do get in touch / stay in touch!

Supporting the WMT team through the pandemic-related changes to the contractual mechanisms on the railway, including: establishing and facilitating Annual Business Planning and associated processes; and reporting/evidence gathering and shaping for Performance Based Fee.

When Abellio won the East Midlands Railway bid, I took on the role of Dec-20 Facilitator and then Transition Facilitator - my raison d'être in both roles was to enable as smooth a transition as possible from the bid to 'BAU'.

London, United Kingdom

Having played many roles on rail bids in the past, this time it was something completely different - to work alongside the train planners and traincrew resource experts so that I could write the Operations Plan for Abellio's bid for the East Midlands franchise. I oversaw the early development of the fleet and performance plans too, so that all joined-up.

London, United Kingdom

In an environment where sub-teams tend to work in vertical silos, my job was to work horizontally across work streams, to develop more joined-up, innovative solutions for the Southeastern rail franchise bid. On many occasions I spotted gaps then ensured the right people 'got around the table' to figure it out - playing on my core skill of facilitation.

London, United Kingdom

London, United Kingdom

Developing CX initiatives and writing the CX bid documents for the East Anglia rail franchise.

Glasgow, United Kingdom

Before Abellio started running the new ScotRail franchise, my role was to develop and run a suite of comms channels that would help us to engage with all staff in the current franchise; staff who would transfer across to us under TUPE. The channels included email Q&A, a web page, social media, face-to-face roadshows and role-specific briefings.

Market Harborough

Co-founded the consultancy that prides itself on guaranteeing results for its clients.

London, United Kingdom

Supported a rail bid as the leader of the Customer Experience workstream

I worked with the guys at Instil on all aspects of employee communication and engagement work

My work at BAA and CR Bard has been done as an associate of Harkness Kennett

The work I did with Pygmalion centred on facilitating training workshops for managers about 'building great relationships with your people.' Part of an ongoing culture change and leaderhsip development programme at the client, as well as equipping managers with the skills to be able to build better TU relationships.

A hands-on role in comms and change management as the company was implementing a brand new, Europe-wide ERP (Enterprise Resource Planning) software system.

Acdmm, Management And Manufacture

Meng, Engineering And French

Activities and Societies: Volleyball Team

Mechanical Engineering