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Scott Cooke Email & Phone Number
Enterprise Architect
at
Genesys
2 work emails found
@genesys.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Enterprise Architect
Location
Greater Tampa Bay Area, United States, United States
Company size
Who is Scott Cooke? Overview
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Quick answer
Scott Cooke is listed as Enterprise Architect at Genesys, a company with 8432 employees, based in Greater Tampa Bay Area, United States, United States. AeroLeads shows a work email signal at genesys.com and a matched LinkedIn profile for Scott Cooke.
Scott Cooke previously worked as Director Innovations Services at Genesys and Solutions Architect at Genesys. Scott Cooke holds Master Of Science, Certificate In Project Management from The George Washington University School Of Business.
Company email context
Email format at Genesys
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{first}.{last}@genesys.com
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AeroLeads found 2 current-domain work email signals for Scott Cooke. Compare company email patterns before reaching out.
Profile bio
About Scott Cooke
Over time I have learned what really works to bring customers to your business and make them lifelong advocates. Artificial Intelligence powered customer journeys with AI/Agent optimized blending provides the best customer experience and business outcomes. Don't restrict your customer on how they engage you and personalize the experience based on what you know. I have the privilege of working with the best suite of products that address customer engagement, employee engagement, and business optimization. I have the privilege to work with the best brands that care about customer success. Proven technical management, architecture, and sales professional with a consistent track record of achieving goals and exceeding expectations.Specialties: Artificial Intelligence/Machine Learning Solutions: Predictive Routing, Predictive Engagement, Kate, Bot GatewayCTI and Enterprise Routing: Genesys, Cisco, Symposium, Intecom OAI, CallPathIVR: GVP, Holly, CVP, Websphere, Edify, Nuance, Direct Talk, Periphonics, IntervoiceACD: Genesys, Avaya, Cisco, Aspect, Nortel, Intecom, RockwellOutbound/Dialer: Cisco, Genesys, SoundbiteCarrier: MPLS, SIP/TDM, DMS-250/150, MGX, SiteRP, GMPLSWFM/QAM: Genesys, NICE, IEX, eWFM, Witness, eTalkReporting: CX Insights, GI2, GIM, Pulse, WebView, CC Pulse, CCon, CMSCRM: Salesforce, Oracle Service Cloud, Oracle Sales Cloud, Amdocs, ConvergysMiddleware: EAI, Citrix, Tuxedo, KafkaDevelopment: VXML, Java, VB, C++, .Net, IEF, CCXML, SCXMLVirtualization: VMWare, Docker, Kubernetes, KVM
Listed skills include Ivr, Sip, Telephony, Unified Communications, and 46 others.
Current workplace
Scott Cooke's current company
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Genesys
10 roles
Scott Cooke work experience
A career timeline built from the work history available for this profile.
Director Innovations Services
Current
Feb 2023 - Present
Enterprise Architect
Apr 2015 - Feb 2023
Solutions Architect
Saving the world from bad customer service by engineering and designing exceptional customer experience solutions that save money and generate revenue. I'm privileged to work with some of the top companies in the world on a daily basis.
Jan 2013 - Apr 2015
Director/Business Solutions Architect
Responsible for solutions architecture and developing LOEs for some of our most complex customer offerings. Provide technology and customer relationship leadership for prospective customers. Responsible for design, development, testing and implementation of a platform for this Managed Service Provider consisting of the following:Multi-tenant Genesys CIM.
Jul 2009 - Jan 2013
Senior Manager Of Program And Project Management
Served as the overall Program Manager/PMO for all call center technology impacts for the Unified Billing Program. This scope encompassed over 70 internal and outsourced call centers in the U.S, Canada, Mexico, India and the Philippines. Built and lead a team that designed, developed, planned, and converted all CRM, IVR integration, Routing, Desktop Call.
Aug 2005 - Mar 2009
Senior Manager Of Technical Staff/Acting Director
Played lead role on the Integration Team for the Nextel merger. Acted as IT Program Manager for a $2 Billion Customer Service Transformation program with IBM. Responsible for leading the design, development, and implementation of one of the largest single virtual contact centers ever done. It was a new infrastructure and suite of applications based on.
Jan 2002 - Aug 2005
Manager Of Systems Development
Successfully provided leadership, direction, and accountability for professional project and program management services to ISSD, BWM, E|Solutions, North Supply, Sprint Publishing, LDD, and PCS. Managed a project management pool with responsibilities for both some of the largest application development projects within ISSD and call center technology.
Jan 2000 - Jan 2002
Principle Program Manager 1
Managed Iridium project which was the first satellite cell phone system. Implemented a single virtual call center that consists of 3 Global networked call centers using Genesys for routing and CTI and replicating Oracle DB’s over a Global VPN in Orlando, FL, Zootemeer, Netherlands, and Sydney, Australia. These centers supported 13 languages. Successfully.
Jan 1998 - Jan 2000
Technology Analyst Iv
Recruited to help start Sprint Business Integration Services, a professional services organization providing call center technology consulting. Managed the major infrastructure and services agreement with Saint Luke’s Shawnee Mission Health System. Responsible for drafting the SLSMHS 5 year IS strategic plans. Replaced system PBXs and implemented Voice.
Nov 1996 - Jan 1998
Team & coworkers
Colleagues at Genesys
Other employees you can reach at genesys.com. View company contacts for 8432 employees →
IL
Issa Lota
Colleague at GenesysMetro Manila, Philippines
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LP
Lucas Pedro Riello
Colleague at GenesysSão Paulo, São Paulo, Brazil, Brazil
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LN
Layla Navab
Colleague at GenesysFrance, France
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AM
Ana Medina Velasco
Colleague at GenesysMadrid, Community Of Madrid, Spain, Spain
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MB
Michael Birky
Colleague at GenesysGreater Indianapolis, United States, United States
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JK
Jason Klavon
Colleague at GenesysZionsville, Indiana, United States, United States
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PD
Pat Donnellan
Colleague at GenesysIreland, Ireland
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DZ
David Zornosa Fajardo
Colleague at GenesysColombia, Colombia
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MS
Manonmani Subburaj
Colleague at GenesysVirudhunagar, Tamil Nadu, India, India
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BB
Benjamin Burtt
Colleague at GenesysGreater Boston, United States
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Issa Lota
Colleague at GenesysMetro Manila, Philippines
View →
LP
Lucas Pedro Riello
Colleague at GenesysSão Paulo, São Paulo, Brazil, Brazil
View →
LN
Layla Navab
Colleague at GenesysFrance, France
View →
AM
Ana Medina Velasco
Colleague at GenesysMadrid, Community Of Madrid, Spain, Spain
View →
MB
Michael Birky
Colleague at GenesysGreater Indianapolis, United States, United States
View →
JK
Jason Klavon
Colleague at GenesysZionsville, Indiana, United States, United States
View →
PD
Pat Donnellan
Colleague at GenesysIreland, Ireland
View →
DZ
David Zornosa Fajardo
Colleague at GenesysColombia, Colombia
View →
MS
Manonmani Subburaj
Colleague at GenesysVirudhunagar, Tamil Nadu, India, India
View →
BB
Benjamin Burtt
Colleague at GenesysGreater Boston, United States
View →
2 education records
Scott Cooke education
Master Of Science, Certificate In Project Management
The George Washington University School Of Business
Bachelor Of Science, Computer Science
Concordia University
FAQ
Frequently asked questions about Scott Cooke
Quick answers generated from the profile data available on this page.
What company does Scott Cooke work for?
Scott Cooke works for Genesys.
What is Scott Cooke's role at Genesys?
Scott Cooke is listed as Enterprise Architect at Genesys.
What is Scott Cooke's email address?
AeroLeads has found 2 work email signals at @genesys.com for Scott Cooke at Genesys.
Where is Scott Cooke based?
Scott Cooke is based in Greater Tampa Bay Area, United States, United States while working with Genesys.
What companies has Scott Cooke worked for?
Scott Cooke has worked for Genesys, West Interactive, and Sprint Nextel.
Who are Scott Cooke's colleagues at Genesys?
Scott Cooke's colleagues at Genesys include Issa Lota, Lucas Pedro Riello, Layla Navab, Ana Medina Velasco, and Michael Birky.
How can I contact Scott Cooke?
You can use AeroLeads to view verified contact signals for Scott Cooke at Genesys, including work email, phone, and LinkedIn data when available.
What schools did Scott Cooke attend?
Scott Cooke holds Master Of Science, Certificate In Project Management from The George Washington University School Of Business.
What skills is Scott Cooke known for?
Scott Cooke is listed with skills including Ivr, Sip, Telephony, Unified Communications, Cti, Solution Architecture, Enterprise Software, and Telecommunications.
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