Cooper Marshall Email & Phone Number

Scottsdale, AZ, US

Tempe, Arizona, United States

• Respond to members inquiries in a timely and accurate way, via phone, chat, and email
• Provide high-end service promptly and developing a vast knowledge of the product and resources
• Ensure customer satisfaction and provide professional member support
• Service multiple members concurrently and keep records of member interactions
• Through the direction of supervisor, coaching peers on how to improve customer satisfaction

Rogers, Minnesota, United States

• Operated as the point of contact for assigned customers
• Made sure clients received requested products and services in a timely fashion
• Forecasted and tracked client account metrics
• Serviced multiple clients concurrently
• Data entry

Chanhassen, Minnesota, United States

• Update and manage customer records and corporate database to include membership details, payment methods, and client status
• Interface with customers via multiple channels and platforms
• Conduct collection efforts with a spirit of advocacy
• Using computer systems to set up functions, enter data, and process information