Cooper Wade Email & Phone Number

Florida, United States

• Collaborated with team members on fraud chargebacks, disputes, and KYC processes, ensuring comprehensive fraud protection and regulatory compliance
• Reviewed 102 accounts daily to detect and report suspicious activity (SAR), including account takeovers, third party fraud, and elder abuse, using Lexis Nexis and other software tools
• Monitored emerging fraud trends and developed proactive prevention strategies, enhancing compliance programs and customer security
• Led cross-functional projects and supported regulatory compliance initiatives, improving process effectiveness and strengthening control environments

Miami, Florida, United States

• Curated a reporting template and supervised 6 reports monthly, resulting in the retention of annual grants worth $285,000
• Maintained a high standard of accuracy and adherence to protocols in specimen handling, promoting reliability of lab outcomes
• Referred on average 150 clients affected by HIV/STDs to treatment monthly, aiding in timely and crucial interventions
• Trained new hires, ensuring a comprehensive understanding of state protocols and procedures related to HIV outreach
• Improved efficiency in client outreach by using a structured database, resulting in enhanced communication and relationships

Miami, Florida, United States

• Trained new tellers within their 90-day probation period, ensuring a seamless onboarding process and within compliance
• Tended to an average of 120 members per day in the branch, showcasing efficiency in managing high volume environments
• Recorded fraudulent transactions and trends, contributing to the prevention and identification of fraud risks
• Conducted regular reviews of transaction patterns and customer accounts, identifying and reporting potential fraud