Cooper Wade Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

• Directly assists cox communications sales users on the Tier 1 Salesforce support bridge • Documents training materials for new and existing support representatives• Works closely with Tier 3 support, Sales Education, Order management, and the legacy record entry team to ensure a smooth case resolution for the end user

Atlanta, Georgia, United States

Atlanta, Ga

• Salesforce specialist who administrates UPS's CRM platform used by thousands of users internationally• Serves as a liaison between global users, analysts and developers for Salesforce enhancements and production issues • Defines and translates production issues to discuss with developers for resolution as well as communicates UAT results to ensure proper resolution

Atlanta, Ga

• Coordinated with project managers and functional leads to optimize the resource allocation and scheduling• Analyzed internal project needs and risks, and matched team members against those issues successfully for multiple projects simultaneously • Led resource allocation meetings with senior management to plan project road maps and successfully supported projects to completion phase

Duluth, Ga

• Collaborated with cross-functional teams, improved business operations, and built long-lasting relationships with retail and corporate customers. • Drove insights and actionable recommendations through analysis of daily, weekly and monthly business performance reports for our branch • As part of a 4-member team, optimized our fleet size and increased our customer service score to consistently be a top performing location in Georgia• Helped bring my branch's Customer Service score (eSQI) from a 78 to an 89 in the six months I worked here.

Metro Atlanta

• Expanded from two speakers and a laptop, to over $5000 worth of equipment• Successfully marketed and advertised via social media pages, including Facebook and Instagram, resulting in an earned $12,000 in gross revenue in its peak year

Suwanee, Ga

• Effectively communicated with band members, managers, and clients• Demonstrated attention-to-detail by testing equipment before gigs, resulting in zero-performance errors • Collaborated with vendors and event coordinators prior, during, and following all engagements

Bachelor’S Degree, Business Administration - Concentration In Marketing

Activities and Societies: • Dean’s List for Fall 2012 and Fall 2014, and President’s List for Spring 2013 • Sigma Beta Delta member.

High School

Activities and Societies: • History Club (Co-President in its inaugural year) • Debate Club • Guitar Club