Co-Owner of Chewaya Food Truck and Catering business. Responsible for event scheduling, social media communications, web design and maintenance, marketing and food vending.

•Performed the lead role in coordinating the use of technology as common tools or methods were considered by the Office of Compliance, Audit Services and Legal Division work groups•Created/Maintained Application Tools Road map for the division•Managed the transition of new tools from the needs analysis stage, through implementation•Performed various projects in support of activities for which the Compliance, Audit and Legal Division were responsible such as converting support of our departments tool suite over to the Service Now ticketing system, implementing an employee data refresh feed between our internal system and a third-party vendor tool and working on various activities in support of the integration between Group Health and Kaiser Permanente•Hosted various department brown bags on Skype for Business, One Note and Teleconferencing and provided additional training on tools as needed•Designed and created reports using various software and/or databases•Provided first-level hardware/software application troubleshooting assistance•Coordinated and participated in user acceptance testing and piloting for IT system upgrades for the department

•End to end IT owner of Payment Capability for Partner Incentives Future State project both enabling and improving Microsoft’s ability to enable partner incentives payments worldwide on a new platform•Quickly came onboard in September for a November release and had to get up to speed on functionality of two systems (SAP and Partner Incentives tools) in addition to multiple cross group dependencies as well as beginning planning of user acceptance testing•Gathered and authorized business requirements documents for each release while prioritizing scope and working across multiple teams with dependencies to determine efforts and release cadence•Managing multiple cross organizational teams including vendor engineering team resources (both onshore and offshore)•Received promotion for efforts on the roll out of the payment capability for the Partner Incentives tool

•Owned end to end solution for Channel Incentives Platform (1K internal users and 250K global partners) and acted as liaison between the business and engineering•After joining the team was able to quickly assess process issues and challenges and implement improvements to gain capacity efficiencies for quarterly agility releases. Increasing overall scope capacity by 40% from previous year•Managed multi-million dollar agility releases for Channel Incentives Platform, successfully on time and on budget while keeping the tool Sarbanes-Oxley compliant•Negotiated and articulated business requirements for consumption by IT Engineering teams which led to successful releases•Proactively interfaced with multiple integrated Microsoft and external systems for analysis, development, testing and implementation, resulting in minimal system integration issues in production•Coordinated end to end testing for the Channel Incentives releases between multiple source systems resulting in a high quality releases with no issues. Received a project award for UAT coordination efforts

•Drove transition of sustained engineering process from Redmond (onshore) model to India (offshore) model•Took over sustained engineering support process for Partner Membership Center website (over 500K partners worldwide) and introduced process improvements to gain efficiencies around improving turnaround time for closing outstanding production bugs and was able to improve this by 30% from previous year•Coordinated and participated in creating the fiscal year roadmap for Cloud Services in the Partner Membership Center program*Lead Cloud Service program for IT projects from envisioning to adoption, wrote business requirements documents, user scenarios, user acceptance tests, and release announcements. Delivering all releases on time and on budget•Received promotion for my efforts around transitioning sustainment model to offshore and the efficiency gains around resources to support the sustainment model

•Successfully co-managed the roll out of a worldwide collections tool for use by Treasury Credit and Collections teams and was promoted for my work on this project during my tenure in Treasury•Collaborated with business stakeholders, test, development and program management to drive completion of various projects using waterfall methodology and successfully prioritizing work with limited budget and time constraints•Created a three year roadmap for developing our suite of tools which included preparation of business case and vision scope documentation for our fiscal year budget process•Traveled to various global customer sites and provided training and support on internal suite of collections tools•Prepared user acceptance testing plans and scenarios for business users

•Provided customer support to worldwide business users (+500) for our internal credit applications•Provided training on our applications to business users•Gathered and prepared business requirement documents for system enhancements using waterfall methodology•Worked with system analysts, testers and developers in completing system enhancements for internal credit applications•Coordinated and participated in user acceptance testing

•Responsible for managing the daily collection and reconciliation activity for assigned customer accounts receivable portfolio totaling approximately $130M using SAP Core system•Maintained monthly metric goal of keeping receivables 100% current with less than 1% over 60 days•Prepared monthly account status reports and analysis on large distributor accounts for management. Completed monthly reconciliations on customer accounts•Worked with all levels of management within the organization to resolve collection issues.•Negotiated with customers on payment and invoice disputes•Participated in special projects such as Canadian currency conversion and bankruptcy process for large customer accounts

•Posted incoming cash payments to appropriate A/R accounts using SAP Core system•Prioritized and processed customer account adjustments within service level agreement timeline of 24 hours or less•Possess detailed knowledge of accounts receivable and general ledger accounts•Posted cash to customer accounts by month end deadlines with 100% accuracy•Collaborated with various Microsoft internal groups such as Credit/Collections, Corporate Accounting and Treasury

•Responsible for processing Microsoft product orders for end customers and large account resellers•Served as a lead point person for contingent staff and assisted in training members of contingent staff•Prepared reports to audit daily orders• Strong familiarity with supply chain, product part numbers, product pricing, customer discounts and inventory processes•Coordinated with Logistics department on shipping discrepancies and freight issues•Coordinated daily with sales staff on expediting Rush orders•Consistently met order service level agreement metric of completing orders within 24 hours with less than a 1% error ratio

• Processed credit applications and credit reports for banks and mortgage companies• Familiarity with credit reporting laws and accounts receivable• Responsible for preparing business credit reports for businesses applying for loans• Regularly contacted bank, retail and rental properties for references• Ran queries for public records and confirmed data within those queries