Dedicated General Manager and Operations Manager with 12 years of expertise in entertainment and property management. Proven track record of elevating online review scores, optimizing venue efficiency, and fostering strong vendor relationships. Skilled in team leadership, inventory management, and event logistics, consistently driving revenue growth and customer satisfaction. Adept at training and mentoring staff to uphold top-notch standards. Proficient in Microsoft Office and adaptable to learning new software. Adept at leveraging strong organizational and communication skills to streamline operations and exceed business objectives. Eager to bring dynamic leadership and strategic vision to a General & Operations Manager role.