Tim Cooper Email & Phone Number

Directed commercial aspects of client research engagements, enhancing strategic decision-making through the development of data models and executive deliverables for multi-million-dollar initiatives. Focus areas included market and competitive research, pricing analysis, identifying target market segments and opportunities, and providing recommendations for effective commercial strategies

Greater Atlanta Area

Led the market intelligence department, supporting sales, marketing, and innovation for the North American market ($600M-plus annual revenue). Analyzed and understood trends to identify insights and sales opportunities. Partnered with IT organization to setup and automate processes to improve sales efficiencies and drive growth.

Alpharetta, Georgia, United States

Provided analysis and support for sales and marketing programs aimed at increasing both top and bottom line goals, achieving above market growth on +$300M business. Increased efficiency of global sales organization by consistently enhancing CRM, sales reporting, and sales forecasting processes. Performed market analysis for growth projects in key product lines and customers. Led pricing analysis and administration, including recommending pricing actions to maintain and grow margins.

Alpharetta, Georgia, United States

Supported growth targets by launching new online sales and marketing initiatives to increase sales, improve sales support efficiencies, and provide better marketing awareness of engineering capabilities. Worked with sales channel (sales management, regional sales managers, sales support, authorized reps, and distributors) to better understand and define market requirements, along with additional coordination with local and international departments. On-boarded all users and provided detailed training documentation and marketing collateral on tool features and benefits. Gained executive buy-in among fellow global subsidiary management to implement strategies at international locations.

Alpharetta, Georgia, United States

Managed and supported B2B order management system for standard products business, highlighted by record year of $722M in eCommerce revenue with over 294,000 electronic order transactions. Generated estimated internal cost savings through combined eCommerce offering which exceeded $10M annually. Increased internet sales and EDI adoption of Siemens eCommerce portfolio each year by average of 5%. Conducted webinar based training for target accounts, which helped generate 5% increase in eCommerce utilization from previous year and provided additional cost out of $1.02M. On-boarded 241 channel partner accounts to electronic rebate program, exceeding goal by 238%.

Alpharetta, Georgia, United States

Performed customer support functions with purpose of identifying root causes of problems associated with web applications. Trended information for application development and application business owners to improve quality in products and processes, while maintaining high level of customer service. Maintained average customer satisfaction survey rating of 4.7 out of 5. Exceeded 80% target Service Level Agreements (SLA) for response and resolution consistently, with score of 96.3% and 93.5% respectively. Provided company-wide training and documentation to HR personnel for time and expense system as part of Sarbanes-Oxley (SOX) compliance.

Alpharetta, Georgia, United States

Developed customized database solutions at plant facility for numerous application uses. Maintained and performed design updates for existing systems. Provided local IT support for plant (i.e. troubleshooting network issues, setup user workstations, performing hardware installations, etc.) Presented clear, concise documentation of project results to management personnel. Created cost projection tool used during labor negotiations to project cost associated with wage increases over next three years. Developed and implemented system-driven vacation tracking database that generated vacation accrual for over 450 employees and approved requests based on classification and shift.