William Cooper Email & Phone Number

King Of Prussia, Pennsylvania, United States

• Performed acceptance testing using MS SQL to validate new applications, enhancements and defects for client driven projects.
• Executed end to end tests where test data was staged using MS SQL, moved data along through the workflow with various internal applications and validated results both on the back end as well as through web-based.
• Active member of Scrum/Kanban team making many suggestions for improvement during retrospectives. One suggestion led to my team’s transition from Scrum to Kanban. Worked well with developers and business analysts to.

Birdsboro, Pennsylvania, United States

• There was an unfortunate miscommunication from my previous employer with regard to total compensation offered. Despite the employer admitting the mistake, there was no effort on their part to remedy. There was no way.

Allentown, Pennsylvania, United States

• Performed acceptance testing of policy illustration application.
• Deployed builds to test environments using Jenkins.

Malvern PA

• Created and executed test cases and test scripts using Rational Quality Manager as part of a team responsible for integrating Soarian Financials and Cerner Revenue Cycle Management. Test cases were primarily functional.
• Performed acceptance testing and validated user stories and defect cards from both the front end and back end.
• Utilized Jira to report and track defects as well as monitor my team’s Kanban board.
• Participated in discussions between development teams, subject matter experts, internal users and client-facing teams to clarify user stories, track issues or resolve problems. Used MS Teams and Confluence to further.

Malvern, PA

• Analyzed and resolved client issues in Soarian Financials and EDM applications using ITIL process.
• Created notes, activities, resolutions, and knowledge articles throughout the lifecycle of an investigation.
• Configured Soarian Financials application requests, validated changes and documented build steps in workplan.
• Monitored services and processes to ensure system stability.

Bannockburn, IL

• Performed acceptance testing, smoke testing and regression testing using manual methods.
• Evaluated requirements and developed test cases for testing of both web-based and client server applications.
• Provided feedback on functionality and design to business analysts, development and subject matter experts.
• Developed proficiency in Microsoft Test Manager so that repetitive manual testing tasks could be automated.
• Tested for security vulnerabilities in our web-based application using AppScan Enterprise.

Bannockburn, IL

• Supported customers for database driven (Access and MS SQL) applications, BRMEdge and BAweb.
• Evaluated improperly formatted EDI 822 analysis files and reformatted so that files would process properly.
• Analyzed customer bank statement data to resolve issues with balancing and service pricing discrepancies.
• Provided expertise on conference calls with client and bank representatives to resolve issues with statements.
• Assisted end users and IT with installation, database issues and license issues.