Bryan Cope Email & Phone Number

Saint Paul, MN, US

Bloomington, Minnesota

As the Knowledge and Education Lead for Nimble Storage Support I curate, coordinate, and deliver training and knowledge content to Technical Support Engineers and OEM partners. I am also tasked with the ongoing technical development of support engineers with the strategic goal of increasing their efficiency to resolve technical cases and ability to provide.

Plymouth, MN

Applies advanced systems level technical expertise to resolve standard to highly complex customer issues. Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, Customer Engineers, remote maintenance calls, Chat and Web Support Calls. Accepts escalations requests from other.

Plymouth, Minnesota

Providing level 2 support for EMC/Isilon Systems intelligent clustered storage solutions.Provide high level support for customers working from the web interface and/or from the command line interface to resolve customer issues such as:Installation/upgrade assistanceNetwork connectivity issues through NFSv3, NFSv4, SMB1 and SMB2Assisting customers with the.

Oversee day to day operation of 56 PC workstations, and 80 IP phones.Ensure quality of service for LAN in place at businessDevelop and implement network security and health policies.Maintain proper operation of IP phone and LAN network.Educate employees on proper use of equipment.Troubleshoot computer and IP phone problems and solve in a timely matter.

Direct and receive 100+ incoming phone calls.Answer office phones.Set appointments for clients.Quality Control on Residential appraisal products.Establish & Implement more effective office procedures.General office duties as needed.Administer and respond to client and vendor emails in excess of 100 per day.Reconcile appointments taken and ensure quality.