Steve Copous Email & Phone Number

Acworth, Ga, Us

Alpharetta, Ga

Spearheaded the architecture of Java-based solutions for the order-to-cash business of a Fortune 500 company, directly contributing to over $50 million in annual revenue with a 99% system uptime.Achieved a 90% reduction in support time for debugging authentication issues, significantly lowering support costs and improving system reliability.Instituted development standards that eradicated deployment-related issues, ensuring flawless project executions and enhancing operational efficiency.Designed and implemented a git branching strategy that streamlined merging and deployment processes, reducing time spent on updates for both test and production environments.Provided architectural oversight for the software projects across the development team, reinforcing best practices and guiding the strategic direction of project development.

Alpharetta, Ga

Marietta, Ga

Implementation of clients to numerous payment processing API products. As Implementation Advisor, my focus is providing the best integration and implementation support for First Data's largest clients. Responsibilities include implementing new clients onto existing products, as well as learning and initial implementation of clients on newly launched products. Additional responsibilities include supporting internal teams cross integrating functionality into multiple internal products, including international processing products.Implementation of clients includes gathering requirements of processing, mapping data to a SOAP or JSON message, identifying field limits across multiple back-end systems to map data end to end, as well as providing development support for hash calculations and SSL certificate

Provided exceptional support to internal clients covering all aspects of software, hardware, new equipment deployment and internal administrative tasks tracking metrics for the organization.

Lead engineer for Micros Point of Sale systems, including reporting, software updates, server installations and hardware support. Installed and implemented new point of sale system including data migration. Additional support tasks including ticket tracking system implementation and AS/400 support.