Gilberto M. Email & Phone Number

Oklahoma City, Oklahoma, United States

Collaborates and communicates daily with internal/external teams and a wide range of medical clinicians across multiple disciplines, administratively assisting in the medical care of Veteran patients. This is demonstrated by the daily flow of fifty-five to seventy patients checked in daily and cross-communication with the nurses and doctors in primary care to coordinate care and effectively take care of the veterans. This is done with 100% administrative documentation accuracy in CPRS, GUI, CMS, and ICB.Utilizing effective communication, on the phone and in person, with veteran patients, clinicians, and nursing staff; scheduling return-to-clinic appointments and walk-in appointments; and completing other administrative requests. Demonstrated by zero complaints from patients, providers, nurses, co-workers, and leadership about utilizing effective communication skills with every member in and out of the clinical setting.Daily envelopment of advanced medical terminology, meeting deadlines, VA policies and procedures related to veteran coordinated care delivery, administrative patient support, and patient records. Proven by past military AFSC as a medic that has crossed over into the civilian side. Can elaborate and emphasize many medical terminologies with the medical staff. Deadlines have always been met before time. Policies are always adhered to as well, as care delivery, patient support, and patient records are maintained at all times.Provides excellent front-line customer service; establishes the perception of healthcare quality among each veteran through demonstrated care, compassion, empathy, and sensitivity diplomatically and with an elevated degree of fact. Demonstrated by receiving recognition and awards for excellent customer service. Receiving a rating of outstanding for the end-of-year rating. Veterans provide 100% satisfactory feedback of always receiving the best care at the front desk in the primary care clinic at the Veterans Affairs.

Oklahoma City, Oklahoma, United States

Answer patient requests via telephone and in person, take concise messages/notes, scan and index information into the patient's medical record, and handle requests for medical records, scheduling/rescheduling, and canceling outpatient appointments.Performs check-in/check-out duties accurately and timely, including collecting payments/copays, verifying insurance and enrollment eligibility, and following the National Patient Safety Goals (NPS) for verifying patient demographic information.Manage heavy call volume and patient flow efficiently and professionally, supporting a large specialty clinic with multiple providers. Liaise between patients and clinical staff, ensuring emergent needs are addressed, and patient expectations are met.Coordinate general administration of employees and clinic staff, setting priorities, organizing work to meet deadlines, and following established clinic policies/processes.Collaborates and communicates with a wide range of medical clinicians across multiple facilities and coordinates deadlines to ensure compliance is kept with processes, policies, and regulations.

Oklahoma City, Oklahoma, United States

Assisted in all store operations, including customer service, sales, policy adherence, inventory control, and community service. Provides continued leadership to team members through effective communication and coaching. Serves as a liaison between the store manager and staff members. Ensured quality customer service was being met daily.Store operations: Assisting the store manager with business plans and objectives and ensuring the store opens and closes at the right time.Policies and procedures: Enforcing policies and procedures to ensure customer service and store performance.Store maintenance: Assisting with general maintenance and appearance of the storeMerchandising: Merchandising seasonal aisles and end-capsCustomer experience: Overseeing the customer experience and leading by example on the selling floorTraining and development: Training and developing store staff and monitoring employee performanceStore standards: Maintaining store standards on the selling floor and stockroomLiaison: Acting as a liaison between store management and team membersCommunications: Working with store manager communicationsVendor orders: Working with vendor ordersCash functions: Handling cash functions

Fort Sill, Oklahoma, United States

Eglin Air Force Base, Florida, United States

OBGYN Medical Services Eglin AFB, FL: May 2018-June 2019-NCOIC General/Plastic Surgery Eglin AFB, FL: September 2015- May 2018-Aerospace Medical Service Apprentice Phase II Instructor Eglin AFB, FL : June 2011- Aug 2015-Emergency Room Medical Technician Eglin AFB, FL : Aug 2010- June 2011-Family Medicine Medical Technician Cannon AFB, NM : February 2009- July 2010-Flight Medicine Medical Technician/Ambulance Services Cannon AFB, NM : February 2007-Feb 2009-Medical Technician OJT Phase II Airforce Academy Colorado : January 2007-February 2007-Medical Technician Phase I Training Sheppard AFB, TX: September 2006-December 2006-USAF Basic Training San Antonio, TX: June 2006-August 2006

Lawton, Oklahoma Area

Fort Sill National Bank Telecommunication Customer Service Representative

Lawton, Oklahoma Area

Telemarketing/Call Center Representative

Bachelor'S Degree, Organizational Leadership, 4.0

Activities and Societies: Honors Society, Veterans Association An organizational leadership degree is an academic program that prepares.

As Health Care Administration, Health/Health Care Administration/Management, 4.0

Activities and Societies: Healthcare Ambassador, Honors Society, Veterans Association The Healthcare Management Program provides students.

Associate Of Science - As, Registered Nursing/Registered Nurse, A

Associate'S Degree, Health Services/Allied Health/Health Sciences, General, A

Community College of the Air Force Associates Degree. Principles of Instruction Instructor Certification

Usaf

Airman Leadership School is a United States Air force Program that guides and trains members to be skilled Non Commissioned Officers.

Animal Sciences