Cora Evano Email & Phone Number

Managed all customer returns and complaints for three business units and supported purchasing on supplier qualification and performance monitoring.•Implemented two-step complaint handling process reducing response time to customer from 2 weeks to 3-7 days.•Worked with Regulatory Affairs on market withdrawals, recalls, and reporting MDR ensuring 100% compliance with regulatory requirements.•Supported new supplier qualification program by performing on-site audits ensuring compliance with ORMCO requirements.•Monitored key supplier performance and established feedback system via supplier corrective action request resulting in resolution of quality issues within specified timeframes for domestic and international vendors.•Developed supplier pre-shipment approval process projected to decrease receiving inspection workload by at least 50% and achieve 100% quality and just-in-time delivery.