Managed a 200+ account book of business for the Customer Success team with an emphasis on Enterprise and long-term customers.Coordinated with the Manager of Customer Success to build training sessions and resources for the entire CS team to enhance the workflows and performance.Corresponded with customers about the annual renewal process, closed upgrades and upsells, and mitigated churn.Worked with the Spark Hire team as they acquired an ATS and assessment softwares in 2023. Prioritized a cross-sell motion for current customers to bundle the suite of products.Conducted a customer-wide webinar about the benefits of having a dedicated Customer Success Manager as annual customers utilize the Spark Hire software for virtual interviewing.

Managed a 150+ account book of business for the Customer Success team.Enabled customers with training, best practices, and overall ROI using the virtual interviewing software.Conducted QBRs to build strong relationships with customers and provided insight on analytics, updates, and areas of opportunity.Corresponded with customers about the annual renewal process, closed upgrades and upsells, and mitigated churn.

Licensed to sell property, casualty, life, and health insurance policies in ILAssisted the office manager with service tasksPursued internet leads, referrals, and current customers to sell policiesBuilt strong relationships with new and existing customers

Communicated with leads and closing sales as someone signed a leaseBuilt experience in the leasing industryHelped current residents and guarantors with any questions or concernsWorked on problem solving for COVID 19

Answered in person questions and phone callsReceived and scanned scantron exams from facultyDirected faculty and TAs to the appropriate staff

Opened the office and classroomsCompleted simple office tasksAssisted the professors each day

Helped students and visitors find books throughout the library, find articles on the databases, help start research, etc.Had to be knowledgeable about SIU's campus and policiesAnswered the phone at the information deskDid my best to answer any and all questions people bring to me!

Interacted with clients and guests that come to the facilityChecked facilities for maintenance and cleanliness before guests arrivedHelped visitors with any event space or accommodations needed

Used POS system to complete customers' purchasesFulfilled online ordersUnloaded and unboxed merchandise Cleaned and tidied the sales floor

Certified Jeff Ellis & Associates InstructorCertified and trained lifeguards throughout the entire summerSpecialized in scheduling staff members on When To WorkAssisted in daily operations for the lifeguard department

Certified Jeff Ellis and Associates LifeguardAttended weekly and monthly in-service trainingsFirst responder to water or land emergencies within the waterparkMaintained safety within the waterpark by enforcing rules and policiesCleaned the facility

Customer service is the main priorityOrganized the sales floorAssisted customers in finding shoes or accessoriesCleaned the sales floorHelped customers check out using POS system