Coral A. Email & Phone Number

New Milton, Gb

Ringwood, England, United Kingdom

London, United Kingdom

• Fully accountable for social media presence, marketing and communications. • Prepare and deliver marketing plans and campaigns. • Produce content of visual impact within brand guidelines. • Generate reports using tools such as Google Analytics and Twitter Analytics to present data, monitor activity and generate leads. • Organise and manage client events, webinars and user forums and attend key industry conferences to manage booth. • Maintain and update company website and company intranet, including WordPress, HTML5, CSS, SEO and Webmaster Tools.

London, United Kingdom

Responsible for:• Working with the Marketing team to create engaging marketing campaigns• Creating project timelines for advertising and marketing, pre-screening, assessment days, training and coaching, DBS and referencing and induction for Local Government FastTrack program.• Reviewing performance of marketing campaigns and make changes as and when required • Voiceover artist for E-learning and Escalla Minis, short instructional video training sessions on Office 365 and MAC products and induction training. Responsible for using Audacity to capture and edit the sound to meet requirements. • Developing and delivering engaging administrator and user systems training for Local Government LA Inform learning management system.• Building relationships with our clients to scope requirements and gather feedback.• Working with front and back end developers to implement system updates. • Developing and delivering quarterly user group webinars with our clients to launch new features, deliver training, gain feedback and answer questions.• Providing system progress reports to clients, Board of Directors and key stakeholders• Conducting satisfaction surveys with clients following releases and updates and report back to the technical director and senior developers.

London, Westminster

Responsible for:• Management of the day to day operations of our flagship Training Centre in Central London. Operating in order to achieve sales, controlling costs and profit targets, ensuring every member of staff understands and achieves their responsibilities and accountabilities.• Creating and implementing policies to ensure full compliance with all company procedures, policies and initiatives in line with ISO.• Building and maintaining relationships with clients and trainers to ensure we match the trainer skills to the clients requirements and company profile.• Recruitment, training and line management of centre staff to motivate and develop their skills.• Project Management of FastTrack, an innovative award winning programme run for our clients to rapidly grow their operational teams. I am responsible for the scoping of requirements, advertising and marketing, CV pre screening, telephone interviews, short listing of candidates and management of the recruitment assessment day.

Westminster

• Responsible for the resourcing, recruiting and assessing of new trainers for global projects. Placing trainers for major IT rollouts with end clients including the NHS, Accenture, British Energy and WM Morrisons. • Building and maintaining relationships with clients and trainers to ensure we match the trainer skills to the clients requirements and company profile.• Business development with new and existing clients.• Interviewing and screening young apprentices to prepare and give them confidence for their first interview with our clients. • Project Management of FastTrack, an innovative award winning programme run for our clients to rapidly grow their operational teams. I am responsible for the scoping of requirements, advertising and marketing, CV pre screening, telephone interviews, short listing of candidates and management of the recruitment assessment day.

London, United Kingdom

Responsibilities:• Project Management of FastTrack, an innovative award winning programme run for our clients to rapidly grow their operational teams. I am responsible for the scoping of requirements, advertising and marketing, CV pre screening, telephone interviews, short listing of candidates and management of the recruitment assessment day. • Developing a key strategic support plan to improve and maintain customer satisfaction. • Responsible for the resourcing, recruiting and assessing of new trainers for global projects. Placing trainers for major IT rollouts with end clients including the NHS, Accenture, British Energy and WM Morrisons. • Building and maintaining relationships with clients and trainers to ensure we match the trainer skills to the clients requirements and company profile.• Interviewing and screening young apprentices to prepare and give them confidence for their first interview with our clients.

Key achievements:• Implementation of the roll out of the first 2e2 apprenticeship scheme in partnership with the Royal Bank of Scotland. • Induction and Soft Skills trainer for the apprenticeship. Designing and developing content to deliver over the first 4 weeks of training to a class of 20 delegates aged 16-18.Key responsibilities:• Sales, bookings and overall co-ordination of IT technical courses. Including sourcing and booking trainers, equipment, facilities and training materials.• Completion of detailed training needs analysis to pinpoint skills to be developed and client needs. • Accountability for delegate feedback, client satisfaction and customer service.

London, United Kingdom

Key achievements:• Achieved a reduction in membership cancellations of 1,573 members against a budget of 2,085 in 2010 which was an 8% improvement Year on Year. Achieving the best performance against budget in the UK out of 78 clubs and 4th best year on year improvement in the entire business of 88 clubs.• Achieved an annual saving of £380,928 for the club by increasing member usage and reducing cancellations.Key Responsibilities:• Overall accountability of club administration processes and membership cancellations. • Increase member usage and reduce leavers to help increase member count and deliver an improved financial performance.• Organising and hosting member events and social interaction within the club.• Assisting membership sales by conducting a thorough needs analysis to all prospective members on the telephone or in person using a mix of profiling, probing and high value questions to identify their real motive for joining.• Management of Club Membership Administrator.

London, United Kingdom

Key achievements:• Developed a training calendar for the successful implementation of the EZ runner system throughout 72 sites across the company, to deliver training to 500 members of staff over 14 days.• Wrote and developed detailed training manuals to support the face to face group training and increase learning effectiveness.• Wrote and developed face to face group training sessions to meet set learning outcomes using Microsoft Powerpoint.Key responsibilities:• Sourcing and booking training venues, liaising with key departmental executives on a weekly basis to ensure high levels of communication and visibility of the training project.• Outline specific, realistic and measurable training objectives and requirements for staff members in all areas of the business including sales, general managers, personal trainers, receptionists and administrators.

Gatwick, England, United Kingdom

Recruitment, training and day to day management of 60 staff within a £130,000 per week pub with 24 hour licence.

Staffordshire, England, United Kingdom

Responsible for delivering memorable experiences for guests, helping with the operation of attractions, ensuring the safety and enjoyment of guests, whilst also maintaining cleanliness and safety policies.

Hastings, England, United Kingdom

Planning, managing and hosting daytime and evening events for guests and owners, including providing technical support, performing in-house productions and events either as a character skin or presenter.

Bachelor Of Arts (Ba Hons), Sport And Leisure Management, 2:1

City And Guilds Level 4 Apprenticeship, Software Development, Distinction

WordPress using HTML5, CSS, PHP & MySQL, Dynamic Websites using HTML5, CSS, JavaScript, PHP & MySQL, Development Methodologies, Agile &.

City & Guilds Level 4 Diploma, Software Development Methodologies

* Review requirements and specifications, and define test conditions. Design test cases and test scripts under own direction, mapping back.

Advanced Gnvq, Leisure And Tourism, Distinction