Coran Lapierre Email & Phone Number

Vancouver, British Columbia, Canada

As the Manager of User Experience, I lead the UX team and integrate user-centered design practices into our product development lifecycle. As the organization's UX design expert, I work closely with product managers, project teams, and stakeholders to stay informed about the organization's UX design and solutions needs. Through systematic UX practices, I.

Vancouver, British Columbia, Canada

Coaching and mentoring the founder and board of a new startup on design best practices, principles, and strategies.

Nashville, Tennessee, United States

• Led end-to-end design processes for complex projects, leading UX research to validate user problems, testing hypotheses, and informing strategic product decisions.
• Saved $1.5M in third-party software fees by beating renewal deadlines with a replacement solution.
• Reduced cost per service event (CPSE) by $.70 average–$2.00 reduction goal–by improving scheduling UI efficiencies.
• Increased attachments by >10% for eligible service events by introducing targeted sales tools for coaches.
• Accelerated time to market from months to weeks by improving UI efficiency for risk rule authoring and deployment.
• Improved SUS by 8 and 11 points for two key enterprise platforms by gathering and implementing user feedback.

Nashville, Tennessee, United States

• Established DesignOps discipline, transformed product design with new operational policies and procedures, devised the inaugural product design apprenticeship program, and ensured emerging designers had meaningful work.
• Fostered professional growth and development of three design apprentices by forming the Asurion Apprenticeship Program, overseeing candidate selection and onboarding, and mentoring apprentice designers to associate.
• Saved $250K annually in software fees by overhauling the design tools suite, procuring new productivity tools, implementing enterprise design tools, and minimizing usage footprints.
• Reduced attrition by 2x, improved team health and happiness, and boosted morale—measured through managed anonymous feedback loops and pulse surveys.
• Reduced time to work readiness by several days for new hires by designing new onboarding guides and welcome kits.
• Increased productivity by 1.5x by reducing meetings through new operational standards and cloud-based messaging.

Nashville, Tennessee, United States

• Organized and directed design efforts for the first fully distributed product team tasked with optimizing omnichannel systems (web, IVR, agent) through Kaizen (continuous optimization) initiatives.
• Significantly reduced customer call volume and agent handling time, resulting in substantial cost savings and improved customer satisfaction by analyzing data (screen and voice recordings) and prioritizing initiatives.
• Increased NPS by several points and reduced churn by 2.1% in the mobility protection vertical by enhancing customer communications quality and consistency.
• Accelerated time to market for new client launches from weeks to days by developing global templates and pre-approved content snippets used across multiple verticals.
• Improved content consistency and brand integrity by authoring a comprehensive content style guide and spearheading company-wide adoption.
• Managed change through content design guild activities, learning events, and office hours centered on training, oversight, and process improvement.

Burnaby, British Columbia, Canada

• Led cross-functional teams to achieve project milestones and deliver high-quality results in enterprise design.
• Consistently achieved high-performance ratings for UX professionals through hiring, managing, and training.
• Boosted team productivity through performance monitoring and fostering a collaborative work environment.
• Established design as a cornerstone in product development by building advocacy across Product and Engineering.
• Accelerated time to market, increased completion rates, improved NPS, and reduced churn by delivering scalable platform solutions for multiple verticals and programs.
• Increased sales attachment rates and reduced churn for protection plan sales on partner e-commerce platforms, resulting in long-term partnerships and exclusivity with Amazon and Walmart.

Burnaby, British Columbia, Canada

• Founded and led the design agency, managing a multidisciplinary team to deliver digital solutions for online marketing, e-commerce, and web applications.
• Secured and retained dozens of critical accounts, achieving consistent annual growth and profitability.
• Expanded the company from two to over 12 employees, developing business processes and support for staff.

Vancouver, British Columbia, Canada

• Responsible for all aspects of private investigation: electronic surveillance, counter-surveillance, CCTV system design and installation, computer forensic research and data recovery, scene diagramming, witness.
• Member of Forensic Recovery Dive Team - participated in cadaver search and recovery and evidence search and recovery operations.

Vancouver, British Columbia, Canada

• Responsibilities in this role were split between managing investigators and their caseloads and producing client materials, including reports with video and photographic evidence.Highlights:
• Administered the company network and supported the technological infrastructure needs, including implementing a custom case management database with multi-user connectivity.
• Designed, developed, and administered the company websites and digital marketing initiatives.

Richmond, British Columbia, Canada

• Assembled, configured, tested and CSA certified OEM computers for London Drugs.
• Manufactured OEM systems for corporate sales division and IT department of London Drugs.
• Developed and implemented procedural management of the OEM department.
• Responsible for ordering, shipping, and receiving OEM components.

Vancouver, British Columbia, Canada

• Handled computer technical issues, upgrades, and warranty repairs.
• Administered very busy technical service centers.
• Contributed to retail and corporate computer sales.

Port Hardy, British Columbia, Canada

Dive Master and Resort Operations Manager for off-grid, cold-water scuba diving resort specializing in boat dives on Browning Wall.

Electronics & Computer Information Systems

Level 1 Electronics Technician Common Core

Professional Diver Training

Certified Open Water Scuba Instructor

Journeyman (Red Seal), Culinary Arts/Chef Training

Interprovincial Trade Certificate of Qualification: Cooking

Fine/Studio Arts, General

Fine Arts Diploma Program