Corbet Griffith Email & Phone Number

King Of Prussia, Pennsylvania, United States

Ann Arbor, Michigan, United States

• Collaborated with Graduate Student Instructors (GSIs), Course Assistants, and Professors to standardize grading criteria and teaching methodologies for a 250-student Needs Assessment & Usability Evaluation course.
• Ensured a consistent and high-quality learning experience by incorporating continuous student feedback and refinement throughout the course.
• Graded, reviewed, and provided feedback on a variety of usability assignments, including: Personas and Scenarios, Competitive Analysis, Field Studies, Surveys, Interviews, Data Analysis, Heuristic Evaluations.

Dearborn, Michigan, United States

• Coordinated, planned, and managed digital products for Ford Bronco owners, overseeing timelines, scope, and budget to ensure alignment with business and stakeholder needs throughout the entire Software Development Life.
• Worked with Ford stakeholders & cross-functional teams to gather business, technical, & functional requirements, create user stories, acceptance criteria, and flow diagrams in Azure DevOps for upcoming agile sprints.
• Served as both Product Owner and Scrum Lead, managing the product backlogs, epics & features, and leading agile sprint ceremonies. This includes facilitating daily stand-ups, sprint planning, burn down analysis, and.
• Oversaw project & program integration of various web technologies & digital tools, including Google Analytics, AWS, Shopify, Mailchimp, Mandrill, FileMaker, Smartsheet, and Tableau while ensuring compliance with Ford.
• Planned, wrote, and oversaw User Acceptance Testing (UAT) and Quality Assurance (QA) testing to ensure all changes meet business requirements, addressing the needs of Ford partners and users, and aligns with the.
• Analyzed support requests from admins and on-site staff to better understand incident reports and support requests, including implementing a streamlined process for issue tracking, reducing the response time from 5.

Detroit, Michigan, United States

• Gathered business & technical requirements and created & prioritized user stories, acceptance criteria, and functional specs in Jira, enabling developers to iterate and improve on Ford programs efficiently.
• Partnered with Product Owners, Subject Matter Experts, and cross-functional teams to implement personalized digital Ford experiences using Adobe Experience Cloud and Analytics for Target (A4T).
• Actively participated in Agile ceremonies, including daily stand-ups and retrospectives, improving delivery efficiency and reducing churn, while overseeing User Acceptance (UAT) and Quality Assurance (QA) Testing.
• Managed targeted email campaigns for Product Owners, leveraging historical customer data and data analytics to boost revenue through marketing communication channels and touchpoints in Adobe Experience Manager.
• Conducted A/B Tests for Ford stakeholders to better understand which web content best drives conversions, sales, and other important metrics for Ford.com and other digital channels.
• Coordinated product page updates in Adobe Experience Cloud, delivering personalized content within two days of product reveals.

Blairstown, New Jersey, United States

• Wrote business, functional, and technical requirements for a new pre-order system for flower farmers, helping address paint points and improve the pre-order process for stakeholders.
• Continually iterated on the new pre-order platform as user insights were gathered during interviews, User Acceptance (UAT) and Quality Assurance (QA) Testing, increasing overall customer satisfaction while using the.
• Prototyped, designed, and implemented a new e-commerce pre-order app in Figma & Glide, creating a more user friendly experience that can be accessed from any device for administrators, farmers, and buyers.
• Created and presented Standard Operating Procedures and training documentation for administrators, farmers, and buyers for the new CRM platform, cutting onboarding time for new administrators in half.

Ann Arbor, Michigan, United States

• I work with organizations to improve their digital experiences through a wide range of agile software development and UI/UX research & design methodologies, drastically improving the overall business process & customer.
• Lead discovery sessions with client stakeholders in order to gather business, technical, & functional requirements specifications, acceptance criteria, mock ups, flow diagrams, and wireframes for new software features.
• Create and present Standard Operating Procedures and training documentation for stakeholders for the new digital platforms & processes, significantly reducing the onboarding time for new users.

Ann Arbor, Michigan, United States

• Gathered business, functional, and technical requirements through interviews, participatory design sessions, and journey mapping in Microsoft Visio to better understand pain points associated with the co-op’s existing.
• Prototyped, designed, and developed a new pre-order system in Figma & Glide, nearly doubling customer engagement from one season to the next.
• Analyzed user insights through Journey Mapping and Contextual Inquiry in Miro, reducing friction and pain points that surfaced during User Acceptance Testing (UAT).
• Conducted and presented a competitive analysis by comparing and contrasting b2b eCommerce solutions product features that the flower co-op may wish to utilize in the future.

Ann Arbor, MI

• Planned & researched new software functionality, including writing business, technical, and functional requirements, along with support documentation for new & enhanced features in Accounting CS’s SaaS Payroll.
• Gathered, analyzed, and translated client and support requests into user stories for our development teams to implement for upcoming product development sprints.
• Planned, managed, and tested the Affordable Care Act import project, which enabled automatic electronic filing of employee health information, saving enterprise and b2b clients hundreds of hours per year in reporting.
• Redesigned, updated, and added new client widgets to the Accounting CS data visualization dashboard to facilitate a more efficient and relevant review of each firm’s desired KPIs, metrics, and data points from a.
• Designed and tested requirements specifications for new jurisdiction's electronic forms, direct deposits, and direct payment for electronic tax filing and Child Support, ensuring each transaction's file was in.
• Wrote and executed SQL scripts to perform advanced data analysis, delivering data-driven insights to both the business and clients, which drove key business decisions & helped optimize internal processes.

Ann Arbor, MI

• Worked with our software development team to improve the Accounting CS software suite, leading to time spent electronically filing quarterly tax returns for b2b clients and cpa firms being cut in half year over year.
• Standardized batch ACH electronic file creation process for the Banking team, working directly with the development team to create software refinements, features, and custom reports that reduced reporting errors and.
• Worked with the development team to adopt new state jurisdiction's direct deposit and direct payment electronic systems for Child Support, ensuring each transaction's file was in compliance with NACHA's operating rules.
• Cross-trained team members in various functions and responsibilities required in the banking department within MyPay solutions.

Master Of Science In Information (Msi), User Experience Research And Design (Ui/Ux), 3.91

At my time at UMSI, I conducted multiple UI/UX-related projects for businesses in Metro Detroit using a wide range of user-centered.

Bachelor Of Business Administration, Marketing & Sales

At the University of Toledo, I received my Bachelors of Business Administration with a focus on Marketing & Sales. While studying at UT, I.

Associates, Pre-Business Adminstration