Corbin Pool Email & Phone Number

Oklahoma City Metropolitan Area

Oklahoma City, Oklahoma, United States

• Manage portfolio of 300+ vendors• Coordinate multi-departmental reviews of new and existing vendors• Publish monthly reports for upper management outlining new vendors, status changes, and ongoing monitoring updates• Extract datapoints from vendor database for use on the Compliance Board Report • Troubleshoot data transfer issues on monthly files uploaded to Verafin, a service that allows TFCU to remain compliant with the Bank Secrecy Act

Oklahoma City, Oklahoma Area

• Create and manage shipments on Amazon Seller Central• Ensure timely delivery of shipments from product warehouse to Amazon warehouse• Resolve any perceived shipping delays with warehouses• Coordinate between logistics and product teams to ensure inventory and tracking information on file is up to date• Maintain master file for warehouse invoices

Oklahoma City, Oklahoma Area

• Ensure on-time, accurate and damage-free fulfillment of customer orders• Provide input to fulfillment manager on the performance of fulfillment partners• Work with partners to ensure that agreed capabilities and capacities are realized and high customer satisfaction is achieved and maintained• Manage end-to-end communication with vendor partners• Provide feedback to IT to help properly diagnose issues with incoming files• Responsible for determining adjustments to partner accounts

Oklahoma City, Oklahoma Area

• Lead customer service representative for after hours support • Responsible for assisting customers with issues regarding their account or the website • Coordinate with vendor representatives to resolve issues regarding missing or delayed orders • Responsible for training new employees on all administrative and client support systems• Work independently in highly responsible role without direct supervision• Responsible for training new employees on all administrative and client support systems• Maintain/raise customer satisfaction