Corbin Robinett Email & Phone Number

Lindon, Utah, United States

Lehi, Utah, United States

I managed all inbound admissions support scenarios to provide a positive and effective experience for each applicantI established and maintained up to date reporting for the entire applicant funnel for the schoolI utilized reporting and established benchmarks of a positive and successful student experienceI improved general support scenarios to meet and exceed SLA'sI developed and Implemented training materials and programs for new advisorsI developed and maintained a robust knowledge base for all standard operating procedures and reference material information.I lead development opportunities for team members to be able to grow professionallyI managed account access and system administration to ensure students that have the proper admittance to course materials and student resources

Lehi, Ut

I processed all incoming email and chat communications to the admissions departmentI accurately updated student records in Salesforce to reflect necessary information related to students' progress in the admissions and onboarding processI proactively made outreach calls to prospective students to provide information related to their specific program of interestI collaborated with various teams within the education department to be able to investigate student concernsI provided troubleshooting for situations with students where they were unable to access or perform certain tasks within their Canvas accountI engaged in mentor sessions to be able to assist students who were struggling with their enrollment process or academic preparatory assignments

American Fork, Utah

In this volunteer position, I worked with a group of fellow citizens to develop and create inclusive programs that aid in the prevention of drug and alcohol use in the cities youth.

Draper, Utah

I managed the day to day operations of customer support for North America, New Zealand & Australia.I identified areas in need of improvement and developed needed changes to be able to ensure that the customer's experience, as well as the development of the company, continued in a positive direction.I lead and develop my direct reports towards furthering their careers.I provided real-time feedback to direct reports regarding behavioral and process-related concerns to assist with their growth and development.I provided clear direction to the team each day of the goals needing to be achieved and provided a clear direction of how to get there.I managed staffing resources to ensure that there is proper staffing to be able to support business needs.I developed processes and procedures to keep up with the fast-paced environment and the necessary company changes to continue to support customers needs.

I performed quality analytic checks of internal workload while providing real-time feedback for process and policy improvement.I resolved concerns of escalated customers while providing a positive solution that benefited the customer and company.I assisted agents as a subject matter expert by providing information and knowledge to assist them in bettering the experience for our customers.I facilitated training courses for furthering the education of the teams.I developed agents by coaching and providing feedback to improve habits in a positive way and assisted in the further development of agents career paths.

I took emergent roadside requests over the phone and by digital means for customers and internal employees requesting assistance.I maintained professional composure under high-stress circumstances while providing high-quality solutions for customers concerns.I coordinated provider assistance to customers using computer-aided dispatch platforms.I lead high-quality training courses in preparation for real work applications for new employees.I assisted coworkers with any concerns that may arise throughout their training and working period to be able to better assist with their knowledge and confidence.I developed and maintained the training program and schedule for the roadside support team.

Greater Salt Lake City Area

I coordinated route pickups and deliveries for the Intermountain Healthcare and partnership healthcare facilities (26+ hospitals and 100+ health clinics.)I managed and supervised the workflow and workload of 80+ delivery drivers.I provided training and education opportunities to new drivers regarding processes, procedures, and equipment to ensure safe and functional operations.I actively engaged in critical problem solving while resolving delivery or transportation issues.I managed fleet vehicle maintenance requests and ensured that vehicles were properly maintained.I ensured delivery operations were in accordance with local, state and federal regulations.

Greater Salt Lake City Area

Associate Of Arts And Sciences - Aas, Emergency Services - Firefigther/Emergency Care Emphasis

Associate Of Science - As, Emergency Services

Bachelor Of Science - Bs, Emergency Services Administration - Emergency Management

Associate Of Science - As, Criminal Justice And Corrections

Certification/General Studies, Emergency Medical Technology/Technician