Cordelia Ferrell Email & Phone Number

United States

Plymouth Meeting, Pennsylvania, United States

King Of Prussia, Pennsylvania, United States

IT Helpdesk II

Lansdale, Pennsylvania

Built and repaired the X-Guide Imaging Machine.

Plymouth Meeting, Pa

Service Desk SpecialistCompany NameArraya SolutionsDates Employed September 2017 – Present Employment Duration 2 yearsLocation Plymouth Meeting, PAResponsible for supporting multiple clients remotely and onsite alongside providing in house support. Responsibilities include: • Hardware and Software incident remediation• Installing and maintaining printers/copiers• Account provisioning/administration• On-site and remote technical support• Installing and wiring networking equipment • Office 365 administration and support• Creating and maintaining documentation• Active directory management• Group policy managementTechnologies worked with:• Windows XP, 7, Vista, 10• Windows Server 2003, 2008, 2012• Office 365• SCCM• VMware Horizon/VCenter

Malvern, Pa

Troubleshoot hardware issues with computers, servers, Dialysis machines and VoIPPassword resets and Domain issues using Active Directory 2008Working with Microsoft Office Suite and Adobe applications, LanDesk remote appUsing ServiceNow, create tickets for Teammate’s issuesAssisted with issues with proprietary applications (Falcon, Reggie, Snappy etc)

Doylestown, Pa

Remotely connected to restaurant’s POS systems to view issues. Walked customers through fixing POS systems over telephone. Assisted with network issues at stores locations. Trained store manager on day to day system processes. Updated security passwords for employees and Menu Maintenance

Installed and maintained all computers and servers within stores. Troubleshooted pcs’ issues, upgrading ram, hard drives, cpu’s. Installed and maintained stores’ security and phone systems. Ran lead on upgrades in stores and kept database of progress. Trained other Techs on upgrades and store openings. Phone fixed issues over the phone via Remedy and SMART systems. Worked with IBM AS/400. Used in stores for their inventory . On call every 10 weeks for 7 days