Coregus Sharpe Email & Phone Number

Orlando, Florida, United States

• Conduct development needs assessments using instructor-led, on-demand/self-paced e-learning, job aids, resource guides, and blended learning methodologies.
• Develop, manage, and facilitate on-site training for Customer Service Representatives, Delivery Technicians, and Location Managers based on identified needs.
• Coordinate Rotech technical resources, including The Learning Management System (Docebo), compliance tracking, onboarding courses, and position-specific training plans.
• Manage the administration of training records in Docebo and assist with the operations of online training systems company-wide.
• Evaluate training progress and procedures to monitor and analyze course effectiveness and update curriculum as needed.
• Formulate, install, and audit training policies and procedures for project implementation and evaluation.

• Led a team of 17 patient service representatives in processing an average of 400 Veterans Affairs managed care orders daily.
• Identified team and individual training needs and collaborated with executive leadership team to develop plans for immediate and long-term performance improvements.
• Collaborated with company billing department to identify discrepancies in patients' accounts and made necessary monetary adjustments.
• Proactively solved problems and provided timely feedback to executive leadership team to ensure minimal impact on patient, employee, and referral satisfaction.
• Monitored team key performance indicators, staffing, and attendance, and created training materials to improve productivity.
• Created clinical reports detailing company adherence to 5 Veterans Affairs Integrated Service Network contractual guidelines, servicing 38,000 patients.

Murray, KY

• Received, processed, and obtained all medically necessary documentation on Veteran Affairs managed care orders.
• Contacted company durable medical equipment locations, contracted hospitals, patients, and outside healthcare providers to gather additional information to process orders.
• Answered incoming calls from Veterans and VA hospitals with an average 5-minute call wrap-up time.

Office Of Development

• Build relationships with alumni, parents and friends of the University via telephone to update alumni records, maintain positive alumni relations and solicit gifts for specific funds at Murray State University.
• Efficiently operate the automated CampusCALL system.
• Exceed individual and project goals set forth by the Assistant Director of Annual Giving.
• Maintain excellent public relations with alumni and other constituents.

Office Of Regional Outreach

Murray, Kentucky

• Provided quality customer service while working in a complex organization
• Inventoried, organized, labeled, and priced merchandise in accordance to company guidelines
• Maintained a clean, safe, and organized sales floor within the department

Murray, KY

• Observed councils, advisory groups, board of directors, and committees that facilitate community involvement in programming.
• Assisted with Implementation of a well-rounded youth program that included school and community involvement.
• Recruited volunteer leaders to work with youth.
• Delivered educational program with children during school and nonschool hours.
• Supervised and enforce program rules and expectations.
• Assisted with media relations and promotion of programs.

Murray, Kentucky

• Assisted the building staff to ensure the smooth operation of a residential college.
• Responsibilities included checking identification of individuals entering the building, typing, filing, answering the telephone, giving information, taking messages, keeping accurate records, cleaning the office.
• Conducted security checks of the interior and perimeter of the residential college, responding to emergency situations, and investigating complaints.

Murray, Kentucky

• Conducted volunteer enrollment, including individual orientations, interviews, home visits and
• facilitation of enrollment processes.
• Determined Big/Little matches and coordinated match meetings.
• Effectively aligned volunteer interests and qualifications with service options for the agency.