Abdullah Khan Email & Phone Number

Lahore, Punjab, Pakistan

• Oversight of multiple Data Center locations, ensuring smooth traffic flow for Voice/Data networks.• Management of passive/active network components, such as fixed lines, wireless stations, and Optical Fiber Cables (OFCs).• Handling Juniper EX series for routing and Cisco Nexus 4500/9000 for switching purposes.• Successful execution of a transition from Layer 2 to Layer 3 solutions, integrating BGP/ISIS/MPLS in access and network layers.• Strengthening infrastructure to support a 100G network, implementing agile traffic shifting solutions using layer 3 technology for backup paths.• Led collaborative efforts among Network, Support, and Frontline teams to expedite complaint resolution and task ticket completion.• Development and implementation of robust technical strategies to ensure project success.• Driving the expansion of Call2Phone's infrastructure across Metro and spoke site stations, managing high traffic volumes across various POPs/Sites/Stations.• Engagement with third-party vendors/contractors to establish last-mile connectivity for customers and ensure ongoing service upkeep.

Lahore, Punjab, Pakistan

• Resolving Tier 1-related issues promptly, addressing upstream bandwidth degradation for improved network performance.• Acting as a vital escalation point, bridging support and engineering teams to facilitate complex network issue resolutions, ensuring sustained service excellence.• Providing crucial technical insights to evaluate architecture and policies, enhancing Quality of Service (QoS) strategies for improved products and enriched customer browsing experiences.• Ensuring optimal functionality of network monitoring systems, utilizing advanced NMS tools (Observium, CACTI, SolarWinds) for comprehensive network visibility and proactive response to segment outages.• Updating and maintaining comprehensive backup plans covering network device configurations, servers, hardware fail-over, and disaster recovery contingencies.

Lahore, Pakistan

• Conducted comprehensive monitoring of network capacity and performance to diagnose and resolve intricate network issues.• Delivered end-to-end engineering and installation services for route-based IP network solutions, ensuring seamless implementation.• Configured and troubleshooted VoIP and multimedia distributed systems and platforms for optimal functionality.• Provided adept network support services for various hardware devices including hubs, bridges, and routers.• Collaborated with the OFC Team to address metro Fiber issues, extending support by facilitating (OTDR, VFL, and Optical Power status) procedures at different stages.• Assisted customers in Layer 1 to Layer 2 troubleshooting, swiftly diagnosing and resolving issues promptly.

Lahore, Punjab, Pakistan

• Provided on-call customer support, analyzed issues, and managed ticket registrations.• Handled client queries via email and collaborated with team members.• Troubleshot L2 connectivity and related issues.• Monitored network performance through analysis and network monitoring.• Offered full support in configuring, maintaining, and upgrading networks up to L2 standards.

Lahore, Pakistan

• Providing live front desk support to end users (systems-related). • Managing backup systems, generating reports, and overseeing recovery procedures. • Implementing disaster recovery plans. • Managing and maintaining Network Performance Monitors (NPMs).