At Call2Phone, I lead the Network Operations Center (NOC) team that ensures the network availability, reliability, and security for the company's voice and data services. I oversee multiple data center locations, manage passive and active network components, and handle Juniper and Cisco devices for routing and switching purposes. I also execute technical support and IT projects, collaborating with other teams to expedite complaint resolution and task ticket completion.With 6 years of experience in the ISP industry, I have strong expertise in routing protocols, network security, and network performance optimization. I have successfully transitioned from Layer 2 to Layer 3 solutions, integrating BGP/ISIS/MPLS in access and network layers. I have also strengthened the infrastructure to support a 100G network, implementing agile traffic shifting solutions using layer 3 technology for backup paths. I hold a Bachelor's degree in Computer Systems Networking and Telecommunications from Virtual University of Pakistan, and multiple certifications/trainings, including CCNP, JNCIA, MCSE, RHCSA, HCIA, and NSE. I am passionate about staying up-to-date with industry developments and continuously improving my skills. I look forward to connecting with other professionals in the field and exploring new opportunities.