Abdullah Khan Email & Phone Number

Lahore, Punjab, Pakistan

• Oversight of multiple Data Center locations, ensuring smooth traffic flow for Voice/Data networks.
• Management of passive/active network components, such as fixed lines, wireless stations, and Optical Fiber Cables (OFCs).
• Handling Juniper EX series for routing and Cisco Nexus 4500/9000 for switching purposes.
• Successful execution of a transition from Layer 2 to Layer 3 solutions, integrating BGP/ISIS/MPLS in access and network layers.
• Strengthening infrastructure to support a 100G network, implementing agile traffic shifting solutions using layer 3 technology for backup paths.
• Led collaborative efforts among Network, Support, and Frontline teams to expedite complaint resolution and task ticket completion.

Lahore, Punjab, Pakistan

• Resolving Tier 1-related issues promptly, addressing upstream bandwidth degradation for improved network performance.
• Acting as a vital escalation point, bridging support and engineering teams to facilitate complex network issue resolutions, ensuring sustained service excellence.
• Providing crucial technical insights to evaluate architecture and policies, enhancing Quality of Service (QoS) strategies for improved products and enriched customer browsing experiences.
• Ensuring optimal functionality of network monitoring systems, utilizing advanced NMS tools (Observium, CACTI, SolarWinds) for comprehensive network visibility and proactive response to segment outages.
• Updating and maintaining comprehensive backup plans covering network device configurations, servers, hardware fail-over, and disaster recovery contingencies.

Lahore, Pakistan

• Conducted comprehensive monitoring of network capacity and performance to diagnose and resolve intricate network issues.
• Delivered end-to-end engineering and installation services for route-based IP network solutions, ensuring seamless implementation.
• Configured and troubleshooted VoIP and multimedia distributed systems and platforms for optimal functionality.
• Provided adept network support services for various hardware devices including hubs, bridges, and routers.
• Collaborated with the OFC Team to address metro Fiber issues, extending support by facilitating (OTDR, VFL, and Optical Power status) procedures at different stages.
• Assisted customers in Layer 1 to Layer 2 troubleshooting, swiftly diagnosing and resolving issues promptly.

Lahore, Punjab, Pakistan

• Provided on-call customer support, analyzed issues, and managed ticket registrations.
• Handled client queries via email and collaborated with team members.
• Troubleshot L2 connectivity and related issues.
• Monitored network performance through analysis and network monitoring.
• Offered full support in configuring, maintaining, and upgrading networks up to L2 standards.

Lahore, Pakistan

• Providing live front desk support to end users (systems-related).
• Managing backup systems, generating reports, and overseeing recovery procedures.
• Implementing disaster recovery plans.
• Managing and maintaining Network Performance Monitors (NPMs).