• Documented and assisted passengers with lost, damaged, and delayed baggage issues from the time a customer reported baggage mishandling until the bag was returned to the customer or claim was settled.• Documented customer baggage complaints, requested proof of purchase for items that were lost, and submitted compensation requests for approval and reimbursement to passengers.• Investigated and tracked lost and delayed baggage based on departing airport city, flight connections, and arrival airport city, then scheduled baggage return to passengers in a timely manner.

• Gathered airport survey obstacle data, runway dimensions, coordinates, elevation, declared distances, and other pertinent airport information from official sources and validated airport database was up-to-date.• Analyzed obstacle data to ensure most recent data was still valid based on Google Earth satellite imagery.• Monitored all incoming and active NOTAMs for airports in the NOTAM Manager.• Processed and analyzed airport information related to aircraft performance from airports around the world.• Entered aircraft takeoff obstacle data and declared distance changes into the Runway Database Manager.• Resolved, routed, and tracked various inquiries for Garmin customers.• Proactively identified and reported technical issues related to support, weight and balance, performance engineering, load planning, and runway analysis.• Communicated verbally and via email with aircraft dispatchers, chief pilots, and duty managers regarding aircraft and system issues, new business opportunities, and other inquiries and requests. • Assisted in quality assurance checks ensuring airports met reconciliation requirements.

• Performed safety procedures to ensure ride motion protection and attraction in motion worked accurately.• Verifued phones, fire extinguishers, gates, doors, public address system, consoles, crossing boards, stair wells, and attraction vehicles operated correctly and track conditions were in good standing.• Powered up attraction vehicles then advanced onto live track once cleared by Tower Cast Member.• Conducted vehicle safety inspections to validate seatbelts locked and retracted correctly, seat sensors worked effectively, and audio/visuals were in good standing.• Validated all ride components worked correctly including: lighting, visuals, monitors, audio, performance scoring, velocity, and braking.• Performed other roles to ensure all guests received positive and personal experiences including: Entry Greeter, Design Studio Grouper, FastPass Merge, Wheelchair Assist, Load Advance, Pit Crew, and Dispatch.

• Safety inspected Monorail platform, beam, and ramps to ensure they were clear of debris and verified gates, doors, telephones, fire extinguishers, system consoles, and lighting operated correctly.• Communicated with Monorail Central to gain permission to power up 600 volts to Monorail beams.• Tested console and hand-pack disconnects to ensure safety power down worked correctly.• Performed Monorail car checks to verify hand rails, lighting, seats, hatch covers, doors, fire extinguishers, phones, and speakers worked correctly then uploaded completed checklist to Manager.• Provided guests with exceptional Disney service including: train wait times, wheelchair and scooter loading/unloading, lost and found, Disney transportation system information, and directions to Disney properties, parks, and attractions.

ASSISTANT FLIGHT DISPATCHER• Prepared flight briefing information for All Nippon Airways (ANA) Pilots including: flight plan, satellite radar image, vertical cloud profile, weather prognostic and winds aloft charts, arrival airport hourly weather forecast and surface analysis depiction chart, METARs/TAFs, ORD airport diagram, NOTAMS, B777-300ER departure runway performance including fuel sheet, and NOTOC.• Communicated 15-20 minute flight briefing to ANA Pilots on their flight from Chicago to Tokyo.• Facilitated questions and concerns from Pilots to ensure a smooth flight operation.• Escorted Pilots after flight briefing to security then drove them on airfield to departure gate.• Communicated gate information and airport conditions via ACARS to inbound ANA Pilots.• Received turbulence and cloud layer report from inbound crew then transferred to outbound crew.LOAD PLANNER/CONTROLLER• Inputted cargo dead load weight estimate and number of luggage containers for outbound flight into Load Planning System (LPS).• Verified from briefing sheet if animals were on board to ensure safe travel conditions in cargo hold.• Confirmed that passenger, luggage, and luggage container counts were accurate and that payload sent from Assistant Flight Dispatcher to Tokyo Dispatch was correct by converting cargo dead load weight from kilograms to pounds.• Created load planning sheet instructing the operation ground staff to load cargo in the most efficient manner ensuring aircraft is in accordance with weight and balance.• Verified dangerous goods were within limits and loaded according to separation restrictions.• Validated final NOTOC had dangerous goods loaded according to positions on load planning sheet.• Received 5 special Thank You/Good Job recognitions from ANA management team.

• Managed seating arrangements for large and small parties.• Provided exceptional customer service to restaurant guests.• Documented and distributed carry out food orders.

• Cashier – Placed and communicated food orders and provided great customer service.• Expediter – Verified customer orders and delivered food to customers through outside drive thru.• Food Preparer – Prepared a variety of food for customer orders.