-Support clients within Optiv's Managed Security Solutions (MSS) business unit. -Tasked with articulating complex technical outcomes to technical and non-technical clients in a clear and concise way based on the audience. -Responsible for onboarding all new clients to inform them of what outcomes they can, and just as importantly, cannot expect based on the particular service requested by the client.-Perform recurring client business review sessions to articulate and represent Optiv MSS delivery to the client, and how this delivery meets outcomes agreed to contractually.-Looks for opportunities to recommend add-on services/technologies that would improve the clients' overall security posture-Act as the ingestion point for client escalations and concerns.

-Managed current customer accounts and on-board process for new customers-Coordinated both technical and business process tasks to provide an industry leading experience to Hexis’ customer base -Acted on behalf of the Service Delivery Organization as the single Point of Contact for Hexis Cyber Solutions customers. -Verified that all required customer reporting, incidents, and Service Level Agreements (SLAs) are met as required by the contract-Created and improved current company processes that increased productivity -Maintained and scheduled a dependable meeting schedule for each customer to include weekly technical, monthly management-Designed and developed a comprehensive metrics tracking system to monitor service delivery performance, customer metrics, and this tool provided senior management reporting.-Maintained ongoing iterations of processes required for successful client service delivery -Coordinated activities and functions of designated projects to ensure that goals and objectives specified for the project are accomplished

-Works under the direction of team leadership to manage all assigned tasks related to the client-focused activities, including ensuring delivery of contracted services, contract management, and financial performance. -Accountable for multiple clients totaling over $20 million of revenue annually-Collaborates with multiple business units within Prometric to provide support for programs. Also identifies new business opportunities to drive revenue with existing and new clients; this involves client discovery, development of a value proposition, articulation of solution benefits and closing the sale. -Skilled in project management tools and techniques and capable of leading cross-functional teams to accomplishing various client objectives.

-Strengthen and create product awareness through direct marketing tactics to increase and generate sales-Maintained an accurate and complete database of customers records-Provided customers current product information-Assisted company take top market share