Corey Bradley, Msc. Email & Phone Number

Quitman, Ms, Us

Key Responsibilities• Technical Support• Asset Management• User Account Management: RBAC• Access Control configuration in AD.• Vulnerability Management• Patch Management• Departmental Collaboration• Trainer• EDR utilization• Project Coordination < 250K• Physical Server Management• Remote Support• Network Packet Analysis• Software development as needed• ServiceNow• Oracle iProcurement

United States

• Software deployment• Server Administration• IAM • Technical Support• Firewall administration/configuration CISCO• IT consulting• Patch Management• Redundancy• Vulnerability Managment• Problem Solving• AAA in AD• O365 Administration• EDR• System Alert Trigger configuration• Electronic Ticketing Utilization• NIST CSF• HIPAA

Quitman, Mississippi

• Mentorship• Software deployment• Database Administration• Acceptable Use Policy creation• Accounts Payable• Vendor relations• PCI DSS compliance • Endpoint device management• DRP / BCP• Network Administration• Linux Administration• Technical Support• Ministerial Duties as needed.• Vulnerability Assessment• User Account Management

United States

• Asset Management• Asset Deployment • Technical Support• Patch Management• Data Recovery• Network Administration• Ticketing/Documentation• PowerShell/Batch processes• Research• Deploy HIPAA compliant protocols• Vulnerability Management• IT Consultation• Server Administration• Device Imaging• SDLC

Quitman, Ms

Emergency Management VolunteerBasic Life Support CertifiedEmergency Vehicle Operator LicenseFire and Rescue

Meridian, Mississippi, United States

• Interact with customers on behalf of the organization to resolve their issues• Answer incoming customer calls and provide accurate, satisfactory answers to their queries and concerns• Use a variety of soft skills and industry and company knowledge to provide comprehensive support• Provide in-depth technical support for complex issues that cannot be handled by Tier 1 support• Escalate incidents to Tier 3 support when necessary• Assess issues and provide solutions for… Show more • Interact with customers on behalf of the organization to resolve their issues• Answer incoming customer calls and provide accurate, satisfactory answers to their queries and concerns• Use a variety of soft skills and industry and company knowledge to provide comprehensive support• Provide in-depth technical support for complex issues that cannot be handled by Tier 1 support• Escalate incidents to Tier 3 support when necessary• Assess issues and provide solutions for problems that cannot be handled by Tier 1 support• Respond to high call volumes and resolve technical problems and field staff issues• Troubleshoot and resolve software, hardware, and network issues for customers• Stay up-to-date on the latest technological advances and changes in regulations to ensure compliance and efficient operation of call center systems• Provide technical direction and advice to Tier 1 support and offer comprehensive advice and instructions to customers• Document all customer interactions and resolutions in the system• Collaborate with other departments and teams to identify and resolve technical issues and improve customer service• Maintain and repair technological equipment (e.g., routers) and peripheral devices used in the call center• Organize and schedule upgrades and maintenance without deterring others from completing their own work. Show less

Master Of Science - Ms, Cybersecurity, 3.6

Activities and Societies: Omega Nu Lambda - Lifetime member An immersive in-depth program that provides open source and commercial cyber.

Bachelor Of Science - Bs, Software Development, Magna Cum Laude, 3.904

Activities and Societies: Omega Nu Lambda - Online National Honors Society In-demand Software Design and Coding Skills

Associate Of Applied Science, Information Technology - Network System Administration