Customer Service Representative
Louisville, Kentucky Area
Responsible for providing technical and product support to sales, marketing, supply chain and R&D teams to enhance their efficiency and profitability by quickly supplying relevant data.• Improve sales force effectiveness by supporting up to 10 sales reps with accounts, including orders, credits, debits and product availability.• Reduce call volume and customer inquiries by efficiently and clearly managing web warranty returns and customer follow-ups for returned goods.• Maintain high level of customer satisfaction while placing orders and resolving questions with average handle time of 3 minutes.• Identify and track inventory levels to expedite sales forecasting and anticipate delivery through expertise and management of SAP Solutions and other inventory management programs.• Selected to promote products at grass roots marketing events designed to engage youth market and develop life-long consumer product loyalty. • Key point of contact for BSN buying group for all orders and inquiries.