Corey Conner Email & Phone Number

Toronto, On, Ca

Mississauga, Ontario, Canada

Responsible for operational efficiency, fostering collaboration among teams, and driving Accurity Canada towards even greater success. My responsibilities will span a wide range of areas, including strategic initiatives, financial management, process optimization, and more.

Mississauga, Ontario, Canada

Manager, Client Services - Appraisal Services Division Manager, Client Services - Mortgage Settlement Services - Flow Through Team

North York, Ontario, Canada

Responsible for developing and delivering operational strategic plans and leading the continuous improvement of people, process and technology to meet and exceed the needs of our appraisers and clients.

North York, Ontario, Canada

Responsible for overall quality and continuous improvement that drives process excellence throughout RPS. My primary focus is leading the development and delivery of operational performance, quality standards and process improvement that drives employee and customer satisfaction.

North York, Ontario, Canada

A change agent that drives process excellence throughout Brookfield RPS and leads business partners to continuously improve by increasing customer satisfaction levels and business productivity through Lean Six Sigma and value creation tools and methodologies. *Brookfield RPS, formally Centract Settlement Services*

1940 Argentia Rd, Mississauga, On

Successfully implemented a new CRM and Voice of the Customer program nationally throughout Walmart Canada.

North York, Ontario, Canada

Responsible for the manual assignment of appraisal business across Canada and ensuring work is completed as per client contractual expectations. Accountability includes cost per transaction, protecting profit margin, process improvement, workforce management, training, team development, 3rd level escalations and client experience.

Toronto, On

* Consistent on-site presence and management support for PC Bank with our President's Choice Financial MasterCard partner (contact centre sites – Ottawa, ON / Charlottetown, PE / Bridgewater, NS / Mississauga, ON)* Maintain and promote the “President’s Choice” brand Service and Quality standards for MasterCard customers in the President's Choice Financial MasterCard and Loyalty Contact Centres* Assist Training Manager with providing acceptance on behalf of PC Bank for all new agents completing training* Act as the first level of escalation for PC Bank * Ensure delivery of service in the contact centre works towards the enhancement of the PC brand, including shielding the PC Brand from brand damage

Scarborough, On

* The development and facilitation of in-house training to enhance agent knowledge and performance* Managing the mapping and auditing of business processes across the Corporate Partnership Division* Managing staff development and productivity of both the Training and Business Process teams* Effective working relationship with President’s Choice Financial and off shore operation on various marketing, training and quality assurance initiatives designed to drive sales and promote a brand-focused customer experience

Scarborough, On

* Supported Canadian and Indian operations through the monitoring, evaluating, trending and reporting of customer experience and underwriting processes and procedures. (Spent 3 weeks at the Bangalore, India call centre in Feb 2007 to review the business operation and assist with sales training initiatives)* Provided call centre staff with extensive quality resources to help build skill set and provide exceptional customer experience (scorecards, reference guides, scripting, training, quality tips, etc.)* Development and facilitation of in-house training to enhance agent knowledge and performance* Managed staff development and productivity of both the Quality Assurance and Training teams* Effective working relationship with President’s Choice Financial on various marketing, training and quality assurance initiatives designed to drives sales and promote a brand-focused customer experience

Scarborough, On

* Responsible for the productivity, supervision and development of the Quality Assurance team across all contact centers in the Corporate Partnership Division* Played an integral role in managing change during the merging of contact centre operations into one shared service* Created and promoted a structured and efficient collaborative team environment

Scarborough, On

* Responsible for 3 departments within a RIBO licensed service contact centre - Training, Quality Assurance and Work Force Management Analysts* Areas of focus were process improvement, training, quality, telephony, work force management and operational effectiveness

Scarborough, On

* Responsible for call coaching front line staff on customer service skills as well as underwriting and processing efficiency * Other responsibilities included trending, analysis, reporting and calibration* Administration of ETALK call monitoring software

Ontario, Canada

* Reported to ON Underwriting Supervisor* The underwriting and processing of new business, endorsements and renewals for both the standard and non-standard automobile market, focusing on profitability and building effective broker relationships.

Ontario, Canada

* Reported to Manager, Underwriting* The underwriting and processing of new business, endorsements and renewals for the MGIC auto and property book of business.* In-house and remote system and underwriting training of the broker force

Dartmouth, Ns - Toronto, On - Calgary, Ab

Contractor – Calgary Region & Ontario Region, R&SA Feb 2001 to Sept 2001Business Analyst – Head Office, R&SA – Toronto, ON May 1999 to Dec 1999Personal Insurance Underwriter – Calgary Region - Calgary, AB Jan 1999 to May 1999Business Representative – Head Office – Toronto, ON May 1998 to Dec 1999Personal Insurance Underwriter – Atlantic Region– Dartmouth, NS Aug 1996 to May 1998Engineering & Technical Services - Atlantic Region - Dartmouth, NS Jan 1996 to Aug 1996

Bachelor Of Commerce, Management And Human Resources

Call Centre Management Certificate

Cip Designation - Chartered Insurance Professional, Insurance

The Chartered Insurance Professional (CIP) designation is the benchmark of insurance professionalism. The CIP Program provides.