•Conducted risk assessments to proactively identify potential issues and implement mitigation strategies.•Collaborated with department teams to delineate project parameters, crafting work plans with precise time frames and budgetary constraints.• Orchestrated project activities to ensure adherence to schedule and budget, driving 98% efficiency and productivity.•Monitored action item statuses, providing timely updates to team, and proactively resolving roadblocks to maintain project… Show more •Conducted risk assessments to proactively identify potential issues and implement mitigation strategies.•Collaborated with department teams to delineate project parameters, crafting work plans with precise time frames and budgetary constraints.• Orchestrated project activities to ensure adherence to schedule and budget, driving 98% efficiency and productivity.•Monitored action item statuses, providing timely updates to team, and proactively resolving roadblocks to maintain project momentum.• Coordinated weekly and monthly meetings, meticulously recording minutes, and disseminating crucial information to stakeholders.•Documented project progression, timelines, and generated comprehensive reports to facilitate informed decision-making.•Gained extensive knowledge in data entry, analysis and reporting.•Demonstrated strong organizational and time management skills while managing multiple projects. Show less

•Validated 100+ weekly consultant timecards and expenses with meticulous attention to detail, ensuring accuracy and consistency in payroll and billing.•Spearheaded initial audits of client invoices, meticulously verifying time and expense entries to uphold billing accuracy.•Extensive knowledge in data entry, analysis and reporting.•Maintained and updated documentation for client payroll and billing specifics, ensuring compliance with organizational standards.•Provided… Show more •Validated 100+ weekly consultant timecards and expenses with meticulous attention to detail, ensuring accuracy and consistency in payroll and billing.•Spearheaded initial audits of client invoices, meticulously verifying time and expense entries to uphold billing accuracy.•Extensive knowledge in data entry, analysis and reporting.•Maintained and updated documentation for client payroll and billing specifics, ensuring compliance with organizational standards.•Provided comprehensive support to teams, offering expertise in process optimization, and troubleshooting to enhance operational efficiency.•Acted as regional representative for escalated matters, driving resolution and fostering culture of continuous improvement. Show less

•Resolved 75+ incoming Tier 1 incidents daily across various departments, consistently exceeding service level agreements.•Managed employee access to information systems, ensuring seamless system navigation and data integrity.•Maintained meticulous records of customer interactions, leveraging active listening skills to address inquiries and concerns promptly.•Played pivotal role in updating databases with new and modified customer data, optimizing information management… Show more •Resolved 75+ incoming Tier 1 incidents daily across various departments, consistently exceeding service level agreements.•Managed employee access to information systems, ensuring seamless system navigation and data integrity.•Maintained meticulous records of customer interactions, leveraging active listening skills to address inquiries and concerns promptly.•Played pivotal role in updating databases with new and modified customer data, optimizing information management processes.• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.•Kept accurate records of customer interactions to be used for training, quality assurance and future reference.•Reduced process inconsistencies and effectively trained team members on best practices and protocols. Show less

Served as an empowered internal client advocate. Responsible for maintaining client satisfaction and client retention; responsible for the entire client experience. Interfaced daily with internal partners; in accounting, operations, new business, technical support and consumer affairs.Lead person for new reps and particularly challenging situations, as one of the company's primary mentors/trainers of both new and established employees.Analyzed customer feedback and developed new… Show more Served as an empowered internal client advocate. Responsible for maintaining client satisfaction and client retention; responsible for the entire client experience. Interfaced daily with internal partners; in accounting, operations, new business, technical support and consumer affairs.Lead person for new reps and particularly challenging situations, as one of the company's primary mentors/trainers of both new and established employees.Analyzed customer feedback and developed new techniques to ensure customer retention.Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns. Show less