Senior Digital Imaging Modality Analyst
Current• Service delivery guidelines and Service delivery plans • Responsible for assuring all divisions issues are resolved, collectively, establish the process, engage and empower engineers to be part of the solution.• Responsible for day to day field escalations• Assure that there are consistent communication plans establish, per protocol. Customer, Local manager/lead, RSM • Mentor imaging engineers where needed, increasing and maintaining EOW scores• Responsible for work schedule and site assignments based on work-load/productivity• Provide expert advice to customers and assist in training, system options, etc……• Responsible for training schedule based on install-base/territory• Cost management/control (OT, parts)1. Track OT and determine options for reduction2. Evaluate 3. Develop standard list for specialized high end parts, gen rad and US through main providers• Provide assistance to eQuip Champions when needed • Call prioritization• Customer site visits to understand the customer’s needs and expectations• Manage the team’s open calls, parts, PM , productivity, other metrics as determined• Monitor OEM’s and 3rd party use-during site visits, review invoices to ensure proper charges, initiate disputes• Follow through with all open issues to ensure 100% closure via excellent communication, emails, etc….• Responsible for on-call schedule• Interviewing new candidates• Escalation to RSMs • Annual performance review input• Work to increase employee satisfaction through empowerment of our staff, ie focus groups for resolution, etc. Addressing concerns and focusing the team in a common direction• Building relationships with the local Biomed staff
