Corey Holmes Email & Phone Number

Dallas/Fort Worth Area

• Supervise and assists level 3 Helpdesk Techs• Troubleshooting of Specifically designed software for 7-11 stores in the U.S. & Canada• Training new employees • Phone Support receiving Customer and Retail Solutions personnel support calls• Managing Customer and Retail Solutions personnel support calls including:o Logging and support through trouble shooting or advisingo Logging and escalating or routing call as required• Provide case status updates to Customer and Retail Solutions personnel• Troubleshoot and perform root cause analysis of reported incidents when they relate to desktop computer and peripherals• Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Retail Solutions support systems• Provide Event Management support includingo Daily monitoring / checkso Logging of noted issueso Troubleshoot or assist in troubleshooting of data center related issues

Supervise two or more electricians•New construction project management•Troubleshoot issues and determine the best solution •Operate construction equipment•Provide strong customer service •Time and asset management

Supervised two or more electricians•Operated construction equipment•Troubleshooting of pump and lighting controls•New install of single phase and 3 phase systems•New install of High Voltage systems•Time and asset management

Hawaii•Infantry