Key Achievements:• Sustained growth for a cluster of 9 stations, achieving & consistently maintaining 15%+ year-over-year revenue growth from 2018-2021, navigating the challenges posed by the global pandemic.• Stepped into the State Operations Manager role during my line manager's absence, ensuring seamless operations & maintaining optimal KPI's throughout the period.• Recognised with the prestigious Europcar AU 2020 Quarter 4 'You Make The Difference' Award for embodying core values of Open Communication & Working Together, a testament to my commitment to fostering a positive & collaborative work environment.Key Responsibilities:• Oversaw & cultivated the development of a station cluster to achieve key performance objectives in sales, service, & profitability.• Undertook a lead role in enhancing top-line revenue growth & optimising EBIT performance to contribute to overall financial success.• Advocated & instilled a culture centred on surpassing customer expectations at every touchpoint.• Collaborated closely with the National CEM to identify & capitalise on opportunities for improving customer service.• Ensured operational excellence & adherence to policies & procedures, showcasing through successful audit results.• Developed & led a management team & their employees, driving them to exceed individual & station key performance indicators.• Upheld high standards in review & performance management, focusing on coaching & mentoring for continuous improvement.• Participated in all recruitment, ensuring the selection of individuals who were poised to drive exceptional customer service & ancillary sales.• Worked closely with the L&D Manager to identify training needs, foster development, & facilitate succession planning.• Analysed appropriate staffing levels & meticulously organised employee scheduling, aligning with projections, budgetary constraints, & productivity targets.• Ensured day-to-day implementation & compliance of WHS policies & procedures.

Key Achievements:• Demonstrated excellence as a Restaurant Manager across four distinct McDonald’s locations, consistently surpassing targets in People, QSC, Sales, and Profit.• Achieved consecutive titles of VIC/TAS Restaurant of the Year in 2016 and 2017 at McDonald’s Melton East.• Named Restaurant Manager of the Year for the franchise organisationP in 2016 while stationed at McDonald’s Melton East.• Dual recipient of the prestigious Silver Spatula Award in 2014 and 2017, acknowledging the top 5% of Restaurant Managers in Australia for demonstrating superior performance. The award highlights excellence in putting the customer at the heart, leading operational excellence, energizing our people, and contributing to business growth.Key Responsibilities:• Spearheaded recruitment, leadership, and development initiatives to ensure exceptional QSC&V, uphold safety standards, and drive sales while controlling costs to achieve optimal business results for a single McDonald’s restaurant.• Held responsible for the duties of a 1st Assistant Manager, along with tasks such as conducting manager meetings, managing people reviews, creating long-term business plans and objectives, overseeing payroll, maintaining accurate sales projections: all whilst maintaining personal accountability for the restaurant's profitability.

Key Achievements:• Awarded the 2012 Assistant Manager of the Year• Stepped into the Acting Restaurant Manager role during my line manager's absence, ensuring seamless operations and maintaining optimal key metrics throughout the period.Key Responsibilities:• Ensured adherence to Quality, Service, Cleanliness & Value, as well as safety excellence standards on all shifts without supervision, effectively managing people, products, and equipment to achieve optimal business results.• Conducted crew meetings, provided ongoing training and development for 2nd Assistant Managers and Shift Supervisors, and managed the implementation of restaurant training systems (Certificate II and III in Retail).• Conducted employee performance reviews while establishing and regularly reviewing/adjusting restaurant targets and goals in collaboration with the Restaurant Manager.

Responsible for the areas of a Shift Supervisor plus McDonald’s policies and procedures. Principal accountabilities include, but are not limited to assisting in the recruitment of crew, training crew trainers, running restaurant systems such as crew scheduling or inventory, thus having a much bigger impact on restaurant profitability and controlling assigned P&L lines.

To supervise the daily operations through supervising people, product and equipment to deliver outstanding QSC&V, excellence in workplace safety and business results on shifts. Key responsibilities include enforcing basic people minimums, ensure optimum QSC, food safety, supervise deliveries, cash handling as well as controlling labour costs and waste costs.

Lead crew member, also known as a Shift Supervisor in training. Support the Management Team in executing plans to achieve restaurant goals and shift targets such as QSC and customer service measurements, labour control, waste etc.

Develop crew to deliver an exceptional customer experience every time, while leading by example and following the Policies and Procedures. A Crew Trainers extra responsibilities include development and regular feedback for crew, role modelling the restaurant standards, and awareness of restaurant goals and targets to ensure that everyone contributes toward achieving them.

Deliver an exceptional customer experience every time, whilst following McDonald’s Values and adhering to their Policies and Procedures. The main responsibility as a Crew Member is to ensure that you are delivering the highest level of customer service, in a clean and safe environment.