Presently overseeing office operations; with a strong emphasis on the efficiency of customer service & engagement, employee productivity and implementing new ways to improve the quality of work-life and job satisfaction for the company. I also serve as a mentor to current and new employees by helping my team to set and achieve challenging goals, take swift and decisive action in high-pressure situations and to outperform their competition by taking calculated risks and to exceed sales and performance goals set by the executive board members. Assisting in the development of structure and monitoring KPI's for Protocol Facilities Maintenance, LLC using my proven ability to make competent decisions on an informed basis, in good faith and in the honest belief that any actions taken are always in the best interests of the organization. I help to ensures the vision and expectations of our President and CEO are being met through the creation and implementation of our corporate policy and organizing, planning, controlling, and directing our organization and its' resources in order to achieve the objectives of that policy. Understanding and utilization of current technologies and always willing to learn new technologies for the business, to make sure that our company is on the forefront of any new technology and practices related to our industry. Closely follows the social, commercial, scientific, technological and financial goals and accomplishments of our company in addition to overseeing operations, business strategies and industry trends.