• Determine accuracy of data created by the bank and applied at the various credit bureaus.• Analyze projects funded by the bank and identify impact to credit bureau processes.• Write requirements for all credit bureau reporting initiated projects.• Develop strategies and policies of the accurate reporting of credit bureau data.• Support in the development of credit bureau reporting dispute procedures.Key Accomplishments• Identified key coding issues that would have caused inaccurate reporting of 30% of the bank’s credit card portfolio.• Coached Right Shore resources on the use of software tools for more efficient analysis of data.

· Manage offshore resources on assigned projects and mitigate risks potentially incurred by offshore development.· Provide guidance and input regarding project requirements with business stakeholders.· Create accurate estimates that are within 7% of actual time incurred on projects.· Develop project plans from conceptualization phase to implementation. · Effectively communicate status on all assigned projects.· Provide technical leadership and coaching in a cross-functional environment.· Document and execute best practices and procedures.· Create presentations and communicate major functionality enhancements to team members.Key Accomplishments· Automated a manual process of recording transactions for World Elite customers that eliminates operator errors and reduces expenses by $50,000 per year. · Reduced waste on the Summary Breakdown Report generated by the Rewards development platform by 10%.· Improved run time of Rewards posting system by 5% by identifying and installing code efficiencies.· Reduced run time of weekly special offer update process in Rewards from 13 hours to 8 hours.

· Coordinated conversion efforts between development and testing for Mutual of Omaha’s Y2K conversion project· Implemented converted code into production environment· Maintained inventories of converted components

· Analyzed claims with incontestable coverage in order to determine correct benefit payments· Handled claims within the guidelines and requirements of all states· Maintained production standards set by the Incontestable Claims Audit Department