I bring a strategic approach grounded in my experience as a business process consultant to optimize the firm’s operations. I focus on streamlining processes, enhancing efficiency, and implementing systems that improve service delivery and client satisfaction. My background enables me to identify and address bottlenecks, align our team’s efforts with growth goals, and foster an environment where client needs drive operational priorities. By applying proven methodologies to the legal field, I’m committed to creating a more agile, client-focused firm that consistently delivers high-quality results.

-Guide managers and leaders to improved business processes and decisions.-Change management through end-to-end process analysis.-Manage and lead cross-functional teams through process development across the organization.-Develop best practices for efficiency.-Nurture progressive leadership.-PowerApps Development.-Power Platform business solutions.

Sr. Practice Account Executive of BCBS of WNY's Pediatric network. -Successfully implemented value-based care in the Western New York Region through culture change management using data analysis, business process improvement and consultation.-Proven track record of leading hundreds of medical practitioners to increased revenue year-over-year, while creating better outcomes for our members and reducing medical waste generated in our region. -Liaison to the local medical community as a subject matter expert and face of the company for value-based care and capitation payment models.-Public presentation and education of financial analytics for over 400 medical practitioners per year.-Manages a book of business that generates over $10M/year in revenue.-Development and implementation of several health management programs and initiatives including mental health, asthma, diabetes and women's services.-Education of NCQA/HEDIS/STAR metrics to over 100 unique medical offices annually.

-Implementation of BCBS of WNY's BestPractice, Value-based reimbursement model.-Transformed the practice culture of primary care.-Fostered successful adoption & implementation of new processes and efficiencies. -Forged invaluable relationships & partnerships with local leaders in primary care.-Executed on these tasks successfully enough to be quickly promoted into a Senior role and given accountability of BCBC of WNY's entire pediatric network.-Provided capitation model education to all primary care physicians in Southern Erie and entirety of Wyoming County.-Provide and educate medical groups on financial impact analysis reports initial and trending.-Educate medical practitioners on the concurrent risk model of patients.-Creation of Excel based reporting templates.

-Analyze waste, abuse and fraud-Claims investigation and research-Cost savings reporting