Provides second level technical support for all BMC Control-M Distributed Systems products including Control Modules which integrates with SAP, Peoplesoft, Business Process Integration Suites (BPI) to BMC Partners and end users in Asia Pac, North America and EMEA region. Problems ranging from upgrade questions through installation/upgrade of application to serious disaster recovery issuesActively involved in SME meetings and updates local team members on the items discussed. This is… Show more Provides second level technical support for all BMC Control-M Distributed Systems products including Control Modules which integrates with SAP, Peoplesoft, Business Process Integration Suites (BPI) to BMC Partners and end users in Asia Pac, North America and EMEA region. Problems ranging from upgrade questions through installation/upgrade of application to serious disaster recovery issuesActively involved in SME meetings and updates local team members on the items discussed. This is to achieved a better customer experience by working closer with development Show less

- Provide technical support services to Shared Services Customers.- Liaise with Customers and Vendors for the delivery of services and projects.- Provide second level management of issues reported to the Alfred Health ITS Help Desk, including diagnosis and where possible, remediation of issues, as well as logging issues with Vendors and co-ordination of subsequent issue resolution processes with them- Administer and support systems, such as VPN, ADSL, Internet filtering and SPAM… Show more - Provide technical support services to Shared Services Customers.- Liaise with Customers and Vendors for the delivery of services and projects.- Provide second level management of issues reported to the Alfred Health ITS Help Desk, including diagnosis and where possible, remediation of issues, as well as logging issues with Vendors and co-ordination of subsequent issue resolution processes with them- Administer and support systems, such as VPN, ADSL, Internet filtering and SPAM systems- Maintain network standards, including protocols, addressing, design, network devices, connections standards, cabling standards and change control.- Prepare and maintain documentation for the Shared Services environment including support procedures, guidelines, templates, and technical documentation, such as configurations, system administration procedures and asset management, as required Show less

- Provide telephone-based and remote technical support for Data Archiving Solution to EMC Partners and end users in Asia Pac, North America and EMEA region- Performed scheduled preventive maintenance on Storage, servers and desktops- Liaise with Vendors and Customers, including resolution of issues and change requests to the infrastructure.