It Intern
Boys And Girls Clubs Of Metro Atlanta
Greater Atlanta Area
Provided IT operations support in the capacity of software and hardwaremaintenance, troubleshooting and asset managementTook over the procurement and invoicing of technology resources, freeing the Director of Technology to focus on IT operations managementUtilized JumpCloud, a Directory-as-a-Service, in conjunction with Office365 to create and monitor users and systemsRemoved and backed up hard drives of decommissioned laptops and desktops using the program Disk2VHDInstalled corporate software on spare PCs in accordance with standardized processesSet up Chromebooks and permissions in Google Admin Console, according to club location and user typeHandled troubleshooting of basic network, software and printing problems,connecting desktops and laptops to network devices and printers using TCP/IPaddressesConfigured gateways and switches to communicate with each other and reservedIP addresses for office printersUsed Ping and Tracert to confirm that newly installed PoE IP Phones wereconnected to the networkConfigured the DNS of office computers to 8.8.8.8 (Google) as a temporary fixwhile we were troubleshooting an issue that we were having with the DNS thatComcast was providingUnderstands communication ports, including port 80 for HTTP, port 443 forHTTPS, ports 20 and 21 for FTPCommunicated and worked with customers to define what data they did not needcaptured in the migration from on-premises servers to Office 365, decreasing thetime that each migration would take and the amount of storage used