Corey Mann Email & Phone Number

Draper, UT, US

Utah, United States

• Coordinate & manage a multi-team, multi-year, multi-million-dollar technology & data project.
• Accelerated the delivery of the project’s first phase by more than a year, to be completed early, within scope, and more than $375k under budget.
• Consistently lead work in the Enterprise Technology Operations & Portfolio Management Organizations with multiple enterprise-wide internal and customer teams, vendors, and organizations to coordinate and accelerate.
• Consistently lead work in the Enterprise Technology Operations & Portfolio Management Organizations with multiple enterprise-wide internal and customer teams, vendors, and organizations to coordinate and accelerate.
• Facilitate daily, bi-weekly, monthly, & quarterly scrum/SAFe ceremonies for 2+ data teams to improve throughput and product delivery throughout iterations.
• Play an integral role in modernizing the enterprise by progressing from waterfall project management to an agile methodology, implementing scrum and scaled agile frameworks (SAFe) across the company via teams, ARTs.

• Ensured that the teams were working on their duties daily in order to enhance, improve, and implement their software package. Enabled them to self-manage and become accountable for their success. (WIN)
• Collaboratively owned relationships with stakeholders and the company to ensure enhanced education, best practices, and conveying company and technological value through software demos, daily collaboration, and training.
• As a point of contact, I managed accounts, relationships… Show more
• As a point of contact, I managed accounts, relationships, projects, & roadmaps by learning and understanding goals & objectives, creating & executing strategies, and proactively refining lifecycle needs to enable.
• At least 85%-90% of the time deadlines were achieved/exceeded and the go-live goals were met when I was involved in the projects, which were on the higher end of the department achievements. (HUGE WIN)
• Proactively upsold hundreds of thousands of $$$ in products over the years, while working directly with other teams in a collaborative and team-focused approach. (HUGE WIN)

• Autonomously and independently managed building projects that led to over $3 million in my first 4 months with the company.
• Successfully facilitated collaborative communication, education, prospecting, offers & negotiations, meetings, contracts, timetables, escalations, and other requests.**let go during covid pandemic**

Dallas/Fort Worth Area

• Managed sales, business operations, negotiations, meetings, contracts, construction schedules, and other buyer requests. Aided clients/buyers from beginning to end of their purchase process.

Orem, Utah

• Created & facilitated in daily logistics and operations for the training teams, which led to better KPI attainment, boosting customer response times to 75%+ live contact, leading to better experiences for customers.
• Implemented departmental & individual goals/KPI’s for continuous improvement of customer reviews & satisfaction, boosting retention sales, and decreasing churn.
• Worked as a point of contact for the account teams and… Show more
• Worked as a point of contact for the account teams and customers in order to improve renewals, sales, and retention.
• Executed monthly 1:1 meetings with trainers, set goals, and oversaw their achievement and performance reviews while they self-managed their accountabilities. Set expectations for 80%-100% of goal achievement. (WIN)
• Participated in weekly departmental operations and leadership meetings with department heads to discuss needs and improvements, present plans for the department to execute, and reach goals on a deadline.

Orem, UT

• Used customer data & feedback to improve internal processes, customer satisfaction, and customer reviews through de-escalations, conflict resolution, finding solutions, and improving department response times. This led.
• Implemented departmental metrics and processes for teams to improve customer response times from 3-day to same-day communication. (HUGE WIN)
• Managed, mentored, and led the training teams to better… Show more
• Managed, mentored, and led the training teams to better help escalated customers and overcome roadblocks in order to find resolutions, drive sales, improve quality, and decrease hurdles.
• Decreased the number and frequency of escalated issues by training the support teams and also by providing personalized support and solutions for the clients. (WIN)
• Provided countless win/win scenarios and solutions to best serve both the company and the clients with objections or roadblocks.

Orem, UT

• Increased customer success, satisfaction, & efficiency by managing and enhancing internal team functions in regards to improved response times. (WIN)
• Ensured the team's timely response and problem-solving with our clients by implementing changes on multiple teams that improved response times from over 24 hours to respond to clients to under 2 hours to respond to.
• Applied strategies and metrics in order to improve response time & customer retention across… Show more
• Applied strategies and metrics in order to improve response time & customer retention across multiple teams. (WIN)
• Participated in the interviewing, hiring, and training process of new, quality employees.
• Facilitated the productive daily flow of the teams.

Orem, UT

• Onboarded, trained, and supported assigned account projects & teams by traveling on-site to their facilities as well as working remotely on how to best implement and use their purchased software package.
• Daily facilitated the client projects in order to meet the deadlines of delivering and going live with the software. (WIN)
• Consulted with customers on streamlining their supply chain processes and day-to-day process flow.
• Cross-sold additional Fishbowl products as well as… Show more
• Cross-sold additional Fishbowl products as well as third-party partner integrations and solutions in order to help streamline customer efficiency.
• Helped customers who were experiencing technical issues by using software to remote into their devices or computers to help fix the technical issues and provide support. Show less

• Proactively searched for active trader upsells and money leads to pass on to sales and other departments.
• Assisted clients with millions of dollars within their retirement, investment and cash management accounts.
• Processed and calculated contributions/distributions, investment transactions, and placed market trades.
• Analyzed market data and actively discussed Fidelity product sales and market information with clients.

Provo, Utah Area

• Worked events both individually and with a team during the holidays in order to prepare, transport, set up, monitor and take down events for thousands of customers.
• Managed events, client funds and event bills.

Provo, Utah Area

• Trained and assisted in the onboarding of new employees
• Collaborated with multiple departments and team members to assist therapists and clinical staff with hundreds of patients and their treatment-specific needs in a very busy, fast-paced hospital and outpatient environment

• Cold called hundreds of referrals and leads to set up appointments to present product opportunities.
• Listened to, communicated with, and educated potential clients on insurance and retirement products for individual market and financial needs.
• Closed insurance and retirement product sales.

Utah

• Interviewed and was involved in the hiring and training process of new employees.
• Led weekly, monthly and quarterly training sessions and team-building activities.
• Planned and managed daily employee shifts, student/employee schedules and family events.
• Supervised, monitored and cared for the needs of over 100 students.
• Counseled coworkers/families involved and engaged students in conversations about their various issues and resolved concerns.
• Collaborated with all… Show more

Orem, UT

• Consistently upsold products to customers while dining in.
• Worked with a team in a fast-paced setting daily to create a great environment for customers and employees.
• Anticipated and promptly assisted hundreds of customers with their needs and concerns.
• Managed customer and company funds.

Orem, UT

• Actively consulted in the B2C sale of a wide variety of Apple products and constantly upsold needed products to students.
• Received incoming shipments and prepared products for sale which helped with inventory control and orders.
• Organized store and assisted thousands of students with their needs of finding books and school supplies.