- Oversees database and meeting registry- Manages office technology systems- Oversees maintenance of office operations and production- Associate Membership/Partner Program staff liaison- Implemented LeadingAge Ohio mobile app - Point of contact for Trade Show

-Manage staff and all day to day operations of the Inbound Call Center and Box Office teams-Determine and adhere to departmental fiscal year budgets-Create and manage Call Center schedule -Update company intranet site with newest information regarding COSI show schedules and group arrivals-Enter new shows into reservation system-Run Group Reports for Guest Services team to ensure all groups are greeted properly-Produce weekly and ad-hoc Attendance and Revenue Reconciliation reports for Finance Department-Enter and approve timesheets for Call Center and Box Office Team on bi-weekly basis-Lead selection, hiring and training of new employees.

-Audited all outbound Power (electricity) invoices for customers under contract in the state of California-Resolved Customer Service inquiries regarding billing issues-Acted as Team Lead for eight temporary representatives assigned to input usage received from local utility company-Served as primary point of contact for the company’s larger customers-Created special billing reports for these customers and provided all aspects of customer service.