Corey Mcgriff Email & Phone Number

Alpharetta, Ga

• Act as subject matter expert to organization’s policies and procedures application: PolicyTech • Responsibilities include creation and deletion of user accounts, maintenance of authorized users within application, and to provide various reports to staff based on request or need • Training sessions are provided to staff when requested • Responsibilities also include ensuring departmental policies and procedures are reviewed and approved, based on set review date, to ensure compliancy based on industry and organizational regulations• Provide root cause analysis on any issue reported by end user

Alpharetta, Ga

• Work as a Technical Support Analyst assisting in resolving Level I and Level II Help Desk requests. I support approximately 1200 clients, most of which are remote via various Remote Desktop tools • Administration of Windows tasks such as configuring users, computers and printers; maintaining all Windows systems with high availability to the company; implementing Windows hardware (HP and Cisco) and software as needed, application support, and Active Directory account modification • Manage small-scale projects, work with WAN and UNIX Engineers to resolve issues, and provide support as needed on a 24x7x365 basis. I work daily with Windows 7&10, Active Directory, TCP/IP, HP systems, SCCM Imaging

Greater Atlanta Area

• Responded to internal customers & external vendors calls in reference to various Rollins applications• Using the Dameware software, remotely accessed devices to perform troubleshooting techniques; along with Apple Airwatch to administer technical support to apple device users• Kept details note of each transaction using the Remedy software of each task completed

Greater Atlanta Area

• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware along with responding to email messages for customers seeking professional assistance

Greater Atlanta Area

• Worked as lead over a team in India and performed daily meetings with them to ensure that SLA’s were being met with tickets they were assigned • Managed and coordinated the qualification and deployment of systems; collaborated with business leaders, end users, other management within IT departments, and software vendors to assist in developing appropriate support strategies for regional and global business applications.• Provided technical support, consulting, and system-related cost effective analysis to project team leaders, business leaders, and bid defense teams• Constantly maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommended potential solutions to team leaders & managers • Used the Service Now ticketing system; assigning and working from a queue assigned to my team; focusing solely on escalated issues not handled by level 1 & 2 technicians

• Lead analyst and co-implementer on EMC Documentum, an electronic document management system used in our organization.; coordinated Change Management initiatives; prepared detailed flow charts and diagrams outlining systems capabilities and processes for management and vendor usage• Researched specifications, plans, and if assigned, lead team through implementation including testing, training and ensuring quality assurance as related to hardware platform, operating system and/or software upgrades• Provided advanced technical assistance and maintenance support to end users including, but not limited to, serving as first level support when assigned• Maintained applications with latest releases of pertinent vendor updates; worked with third party vendors for escalations and assisted with problem solving techniques

• Was responsible for providing second level user support, and first level infrastructure support for a ninety person law firm consisting of twenty attorneys and staff. • Daily responsibilities involved resolving any escalated calls from the Help Desk, assisting attorneys, secretaries, paralegals, and other staff with any software or hardware difficulties they may encounter.• Participated in the deployment of new technologies, the identification of IT needs and work with National IT staff to meet and maintain high standards of support and systems availability established by the firm.• Helped to maintain active directory in an Exchange 2007 environment. This includes configuration, installation, maintenance, and troubleshooting of PC, server, and network problems. • Responsible for troubleshooting any TCP/IP issues that may occur with our LAN/WAN• Required to maintain Call Xpress, PBX and Audix phone systems.• Responsible for minimal training of new hires on our systems and procedures.• Used Filesite as document management system.• Worked with Dell systems , IBM laptops, and blackberry devices• Provided after hours support for all offices on a rotation basis.• Responsible for maintaining HP printers on our network.

• Daily operational tasks included working with external Prizm companies to resolve any hardware or software issues they may encounter in day to day operations. This included configuration, installation, maintenance, and troubleshooting of PC, server, and Novell network problems.• Duties included coordinating and maintaining key internal relationships and providing leadership to a team of six individuals.• Responsible for creating training materials, training of new hires, scheduling, and various other tasks• Participate in the deployment of new technologies, the identification of IT needs and work with National IT staff to meet and maintain high standards of support and systems availability established by the firm.• Help to maintain active directory in an Exchange 2007 environment. This includes configuration, installation, maintenance, and troubleshooting of PC, server, and network problems.