Corey Mcgriff Email & Phone Number

Richardson, Texas, United States

Charlotte, North Carolina, United States

• Led Wells Fargo’s fraud claim center’s escalation teams in 7 U.S. locations and the Philippines
• Responsible for composing and sending mass communications to all of claims assistance 1,500+ employees in reference to procedure changes, newsletters, and department updates
• Responsible for implementation of process changes and streamlining fraud procedures
• Charlotte site Ambassador Recognition program leader
• Point of contact in reference to wide spread technology issues within fraud operations teams
• Responsible for designing debit card and online fraud workflows

Charlotte, North Carolina

• Charlotte’s site manager for CAC’s Virtual Channels Online & Debit Card Teams
• Led 25 Fraud and Claims Operations Managers and an Financial Crimes Analyst
• Leader of 400+ Financial Crimes Specialist 2’s, 3’ and 4’s (Hybrid & Assist)
• Overseer of Online Fraud escalation teams in Charlotte, NC and Salt Lake City, UT
• Military Apprentice and Boots to Banking liaison for all CAC sites
• Responsible for reviewing and approving fraud and non-fraud policy and procedures

Charlotte, North Carolina, United States

• Ensures direct reports comply with Regulation E & Bank Secrecy Act guidelines
• ADCC’s hiring and boarding manager for all Financial Crimes Specialist 3’s
• Evaluates Team Member fraud detection claim performance and coaches when necessary
• Site Leader of Charlotte’s ADCC’s Diversity Group
• Formed ADCC’s “Building Strong Leaders” program
• Assist with workflow improvements/initiatives for fraud investigative team

Fort Mill, SC

• Responsible for hiring, training, and developing a team of Home Perseveration Specialist
• Manages a all investor pipeline of 400+ default loans
• Generates reports that measured workflow, letter compliance, aged loans, and closing process
• Implemented a team member recognition program for the Fort Mill site
• Communicates results and opportunities to mid-level and senior management

Charlotte, North Carolina

• Managed frontend, midrange, backend, settlement and workout collections teams
• Responsible for formulating Business Direct policies and procedures
• Collaborated and partnered with peers to develop and design training material
• Composed procedures to alleviate audit risk and compliance issues
• Created ways to boost company morale while building a culture of high quality deliverables

Charlotte, North Carolina

• Lead and created of the Settlement Centralization team
• Monitored, prioritized, and distributed work to Collections Specialist
• Provided performance feedback to supervisors and collectors
• Facilitated functional and mentoring training related to collections

Phoenix, Arizona

• Responsible for thorough loss prevention efforts through use of collection strategies
• Experienced in adhering to Federal compliance regulations; governing collection practices
• Proficient use of auto-dialer system to initiate customer contact
• Evaluation of customer financial systems while negotiating terms of repayment
• Conducted side by side coaching with new hire team members

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Provided stellar customer service to Business & Personal credit card customers.Responsible for selling new products to existing customers as well as resolving issues for valuable customers to ensure product retention.Maintained exemplary quality scores during entire tenure.Ensured 80/20 SLA was maintained through schedule adherence and high productivity.