Corey Meeks Email & Phone Number

Key Accomplishments:• Alongside the Enterprise Solutions team, we helped grow digitally influenced revenue by 16% within two years.• Identified, built, and implemented a custom solution for a healthcare provider, which helped secure a contract increase and term extension. • Provided over 105 proactive, diagnostic assessments of prospects.• Built and helped lead 6 custom POCs for prospects.

Columbus, Ohio

Key Accomplishments:• Managed a team of 5 customer success advocates who delivered enterprise-level SaaS solutions from conception to completion under tight deadlines.• Delivered and managed more than two dozen successful customer implementations.• Analyzed and synthesized customer usage data to provide on-going feedback on usage best practices and to help influence longterm development of each specific customer instance.• Led team to consistently make impacts on key account KPIs – Digital Containment, FCR, AHT, and Speed to Proficiency.• Expanded LOBs in multiple accounts due to performance and a proactive solution approach. • Developed and documented multiple internal SOPs.• Led annual platform update trainings to a team of 8 customer success advocates.• Trained and onboarded new CSM.

Columbus, Ohio

Key Accomplishments:• Led scoping, solutioning, and implementation of multiple custom customer instances.• Made significant impacts on key KPIs, such as Speed to Proficiency, AHT, and CSAT, in multiple accounts where we implemented our SaaS solution.• Onboarded and trained a group of six offshore employees, who joined the existing customer success team, through an acquisition and merger.• Documented best practices for onboarding new customers.• Assisted customers in troubleshooting product issues and resolving complaints.• Led in-field trainings of call agents to educate on how to utilize account-specific software solutions.

Columbus, Ohio

Key Accomplishments:• Led product testing and quality assurance to ensure optimal product completion prior to customer delivery.• Developed and documented internal processes to increase project workflows and understanding.• Collaborated with other departments, such as operations, training, and quality, and WFM to ensure seamless customer onboarding and adoption of our company's products and solutions.• Analyzed customer data to identify trends, customer behaviors, and areas for product improvement.• Onboarded and trained new Quality Assurance team members.