Corey Meeks Email & Phone Number

• Key Accomplishments:
• Alongside the Enterprise Solutions team, we helped grow digitally influenced revenue by 16% within two years.
• Identified, built, and implemented a custom solution for a healthcare provider, which helped secure a contract increase and term extension.
• Provided over 105 proactive, diagnostic assessments of prospects.
• Built and helped lead 6 custom POCs for prospects.

Columbus, Ohio

• Key Accomplishments:
• Managed a team of 5 customer success advocates who delivered enterprise-level SaaS solutions from conception to completion under tight deadlines.
• Delivered and managed more than two dozen successful customer implementations.
• Analyzed and synthesized customer usage data to provide on-going feedback on usage best practices and to help influence longterm development of each specific customer instance.
• Led team to consistently make impacts on key account KPIs – Digital Containment, FCR, AHT, and Speed to Proficiency.
• Expanded LOBs in multiple accounts due to performance and a proactive solution approach.

Columbus, Ohio

• Key Accomplishments:
• Led scoping, solutioning, and implementation of multiple custom customer instances.
• Made significant impacts on key KPIs, such as Speed to Proficiency, AHT, and CSAT, in multiple accounts where we implemented our SaaS solution.
• Onboarded and trained a group of six offshore employees, who joined the existing customer success team, through an acquisition and merger.
• Documented best practices for onboarding new customers.
• Assisted customers in troubleshooting product issues and resolving complaints.

Columbus, Ohio

• Key Accomplishments:
• Led product testing and quality assurance to ensure optimal product completion prior to customer delivery.
• Developed and documented internal processes to increase project workflows and understanding.
• Collaborated with other departments, such as operations, training, and quality, and WFM to ensure seamless customer onboarding and adoption of our company's products and solutions.
• Analyzed customer data to identify trends, customer behaviors, and areas for product improvement.
• Onboarded and trained new Quality Assurance team members.