Corey Monroe Email & Phone Number

Sicklerville, NJ, US

New Jersey, United States

• Directed a team of over 100 Warehouse Team Members and 8 Area Managers, fostering a culture of collaboration and accountability to drive operational excellence.
• Implemented initiatives to optimize warehouse distribution efficiencies, resulting in notable increases in productivity and cost savings.
• Developed and executed comprehensive safety training programs, ensuring strict adherence to safety protocols and regulations and promoting a safety-first culture.
• Strategically planned weekly and monthly budgets for team member hours and department expenses, demonstrating strong financial acumen and budget management skills.
• Identified and groomed high-potential team members, preparing them for advancement into new leadership roles and strengthening the talent pipeline for future growth.

• Led and trained a team of 10 claims specialists, providing guidance on daily operations and complex Bodily Injury claims processing.
• Applied analytical expertise to analyze customer contracts during high-risk fraud cases, aiding claims specialists in identifying breaches and ensuring adherence to contractual terms.
• Managed Bodily Injury claims exceeding $10,000 while meticulously adhering to monthly claim payout budget constraints, demonstrating proficiency in budget management and cost control measures

• Provided strategic guidance to the branch sales team, driving implementation of techniques and best practices to enhance customer engagement and satisfaction.
• Spearheaded the establishment of the branch Business Development team, fostering relationships to attract new clients and expand the credit union's outreach.
• Demonstrated adeptness in handling customer escalations and navigating complex loan transactions with a focus on maintaining high service standards and fostering long-term client relationships.

• Managed the Customer Service department consisting of 10 cashiers and 6 customer service team members, ensuring efficient operations and excellent customer service delivery.
• Recorded and processed the store's daily cash sales and deposits with meticulous attention to detail and accuracy.
• Tracked the store's weekly and monthly Profit and Loss (P&L) ledger, providing valuable financial insights to inform decision-making.
• Demonstrated strong organizational skills in overseeing back-office operations and maintaining high standards of performance and compliance.