Corey Monroe Email & Phone Number

Sicklerville, Nj, Us

New Jersey, United States

• Directed a team of over 100 Warehouse Team Members and 8 Area Managers, fostering a culture of collaboration and accountability to drive operational excellence.• Implemented initiatives to optimize warehouse distribution efficiencies, resulting in notable increases in productivity and cost savings.• Developed and executed comprehensive safety training programs, ensuring strict adherence to safety protocols and regulations and promoting a safety-first culture.• Strategically planned weekly and monthly budgets for team member hours and department expenses, demonstrating strong financial acumen and budget management skills.• Identified and groomed high-potential team members, preparing them for advancement into new leadership roles and strengthening the talent pipeline for future growth.

• Led and trained a team of 10 claims specialists, providing guidance on daily operations and complex Bodily Injury claims processing.• Applied analytical expertise to analyze customer contracts during high-risk fraud cases, aiding claims specialists in identifying breaches and ensuring adherence to contractual terms.• Managed Bodily Injury claims exceeding $10,000 while meticulously adhering to monthly claim payout budget constraints, demonstrating proficiency in budget management and cost control measures

• Provided strategic guidance to the branch sales team, driving implementation of techniques and best practices to enhance customer engagement and satisfaction.• Spearheaded the establishment of the branch Business Development team, fostering relationships to attract new clients and expand the credit union's outreach.• Demonstrated adeptness in handling customer escalations and navigating complex loan transactions with a focus on maintaining high service standards and fostering long-term client relationships.

• Managed the Customer Service department consisting of 10 cashiers and 6 customer service team members, ensuring efficient operations and excellent customer service delivery.• Recorded and processed the store's daily cash sales and deposits with meticulous attention to detail and accuracy.• Tracked the store's weekly and monthly Profit and Loss (P&L) ledger, providing valuable financial insights to inform decision-making.• Demonstrated strong organizational skills in overseeing back-office operations and maintaining high standards of performance and compliance.