Corey O'Connor Email & Phone Number

Cork, County Cork, Ireland

Sydney, New South Wales, Australia

Led B2B SaaS sales, surpassing lead generation goals, prospecting across multiple channels, and using BANT to qualify leads and close deals in the IT and Telecommunications sectors.

Cork, County Cork, Ireland

-Leveraged my expertise in share incentive plans (SIP) as part of the SIP team at Global Shares, contributing to the seamless administration and management of employee share schemes.-Proven expertise in a client-facing role, collaborating with diverse stakeholder groups, fostering transparent communication, requirement gathering, and issue resolution.-Successfully managed a portfolio of 8-10 companies administering employee share plans within a team framework, ensuring precise and efficient plan execution.-Executed the timely processing of operational transactions, including data management, reconciliation, processing, reporting, and problem-solving, ensuring accuracy and compliance with regulatory standards, while adeptly handling ad-hoc tasks as needed.-Dedicated to delivering exceptional customer service, consistently exceeding client expectations through effective communication, personalised solutions, and proactive problem resolution.-Demonstrated strong teamwork skills by actively contributing to a collaborative work environment, sharing knowledge, and supporting colleagues to achieve common goals.-Demonstrated ability to drive process improvements and streamline workflows, enhancing overall team efficiency and client satisfaction.

Cork, County Cork, Ireland

Managed incoming calls, emails, and live chats, creating and updating service requests in Microsoft Dynamics CRM and Zendesk.Researched customer entitlements to set accurate service expectations.Delivered excellent customer service while collaborating with cross-functional teams to resolve issues efficiently.

Cork, County Cork, Ireland

-Actively participated in cross-functional meetings and projects to gain exposure to diverse aspects of sales operations and contribute to team initiatives.-Demonstrated strong attention to detail and organisational skills by managing documentation and ensuring data accuracy within Salesforce CRM.-Provided vital support to the sales operations team through various administrative tasks, including data entry, report generation, and CRM maintenance.-Assisted the Contract Optimisation Project aimed at summarising agreements with partners and customers, optimizing contract management processes.-Assisted in Quarterly Business Reports to provide sales support to relevant Account Executives (AEs).-Created a comprehensive Global Partner Cheat Sheet, consolidating information on Cloudera's partners and their specific terms.-Organised an Online Virtual Quiz in aid of Pieta House, showcasing a commitment to community engagement and philanthropy.

County Cork, Ireland