Experienced retailer across bricks and mortar (physical stores) and e-commerce (marketplaces / large scale fulfillment)Young Australian of the Year (NSW), Winston Churchill Fellow, MBA, MCom, GAICD and dSchool graduate. Former professional athlete who brings same dedication, work ethic and team approach to solving complex business problemsSkills Customer management: design and implementation of customer satisfaction metrics, customer journey mapping, design and delivery of voice of customer feedback platformLeadership: Managed up to 40 direct reports and a wider team of 400+ in areas including: marketing and sales, operations management, change management, root cause analysis, customer acquisition and retention, problem solving, vision and goal setting, recruitment and development, succession planning, coaching and mentoring, performance management, negotiation. Over 10 years experience working within high-performing teamsOperations management: Experience in managing c$100m+ P&L across multi-site store network, experience managing large scale fulfillment centre operations, working to a budget, corporate governance, safety management, quality management, lean six sigma implementation, productivity analytics and improvement planning, action planning and tracking, process improvement, compliance management, flow management, supply chain / logistics planning, sales planning, labour planning, strategy delivery and profit protectionRevenue generation: development of revenue generation (growth) strategies across store and digital (online) environments, SKU planning / ranging, plan-o-gram (POG) development and implementation, data driven promotional planning, sales strategy development, merchandising, product placement, search engine optimisation (SEO)Capital and Cost management: inventory management, replenishment management, new store / store renewal selection, return on capital calculations, financial modeling and decision making, stock loss and wage managementProgram and Project Management: Experience working within large-scale corporate transformation office / delivery office (PMO setup and operation) across multiple business units / divisions, national delivery and implementation of large scale IT projects, program design, project planning, risk identification, milestone tracking, senior leadership reporting, stakeholder management, stakeholder engagement, communication planningDirector Experience: Chairman, Executive Director, not for profit (NFP), industry body / association representation, university council, advisory panel